Gæstebruger
30. juli 2023
We arrived at 12.30 am to find the entrance closed. We were NOT informed before arrival that we would need to go to another hotel to check in if it was after a certain time. It was luck that there were 2 Spanish guests sat outside, who explained to us what we needed to do, or otherwise my daughter and myself would have had to have slept outside!! When we complained about this the following day, we were told by one of the receptionists , “well what do you want me to do about it?!” We had no apology She was quite rude, her manager came over, I asked as we had a big issue with checking in, if we could have a late check out, as a good will gesture, she told me to go back the day before we leave, but to then be told after a lot of discussion, that they could only give an hour. I found the reception girls quite rude, apart from one(I wish I could remember her name). Anyway, after the hassle of the check in, we arrived at our room , to find we had no shower attached to the wall!! (See photo) after the way they dealt with the check In situation, we didn’t even bother to complain about the shower. The hotel room walls are paper thin, you can here everything, and I really do mean everything!! We did not get much sleep. The pool looked nice, but we had to ask for sunbeds as there none out. pool area was in the shade, so if you like to relax and sunbathe this place is not for you. Hotel was clean and close to everything, Tossa is beautiful, myself and my daughter did have a great time, but would NOT recommend this hotel or their customer service to anyone.
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