Elisabeth by the Sea Hotel

我一般不評價但是這個酒店真的超出我的預期。房間和酒店設計都非常棒，服務態度好，酒店早餐的水果和配麪包的料也很新鮮豐盛。悠閑地在海邊領略託薩的風光真的很治癒。如果有機會一定會再來！

While the design of the hotel is undeniably stylish and visually appealing, everything else falls far short of what one would expect from a five-star establishment. Unfortunately, the service and operational standards are nowhere near luxury level – or even a solid four-star experience. Here are just a few of the issues encountered: The restaurant operates only during breakfast and dinner hours — no 24-hour food and beverage service, which is standard in luxury hotels. Guests are issued a card to receive sun deck towels; if lost, you're charged €20 per towel. This feels unnecessarily punitive. Housekeeping failed to replace used towels even when they were clearly left on the floor, which is a basic standard. Payment was required at check-in rather than check-out, and the receptionist handling the process was unfriendly and unwelcoming. When I arrived with a baby and a pushchair and struggled with the door, no staff member offered help. A fellow guest — not an employee — was the one who assisted me, while the receptionist sat idly. I had to wait an unreasonably long time for the elevator as housekeeping staff and a manager were chatting in one elevator, blocking access and showing no courtesy in allowing guests (me) to go first. The rooftop terrace only offers food service on weekends — a missed opportunity and poor planning, especially for guests staying mid-week. Although moststaff members are kind and appear to be trying their best, the overall execution is lacking. The hotel fails to meet basic hospitality standards, let alone the expectations of a five-star experience. These shortcomings are inexcusable, even in low season. I would not recommend this property to anyone expecting luxury service — or even reliable four-star quality. A disappointing stay.

At Elizabeth by the Sea, the hotel’s aspirations to provide a luxurious 5 -star experience starkly contrast with the reality faced by guests. While it aims for a modern , beachside retreat, shortcomings in service, room design & overall management reveals a disconnect between intent and execution. The gap not only undermines the hotel’s credibility, but left us feeling disappointed & unfulfilled. .