Hotel Las Torres Patagonia

We booked the 4 nights all-inclusive package directly with the hotel. They respond promptly to questions and requests. Our experience from start to finish was excellent. The hotel has a scheduled transfer service from/to Punta Arenas. The drive takes around 5 hours. We stopped for lunch at their ranch, Cerro ***** on the way to the hotel. The check-in/out process was quick and easy. Reception staff were friendly and helpful. We confirmed our selected excursions after checking in. All meals are included. The restaurant serves excellent food. Staff are amazing. Our room was clean and nicely decorated. Everything worked well. Wi-Fi connection throughout the hotel is strong. We had 3 full day excursions. An experience of a lifetime. Guides were knowledgeable, helpful, and safety conscious. They provide a box lunch. This hotel is well managed. Everything worked smoothly. We are very happy to have decided to stay in this property which is located inside the national park.

Overall, the experience left a lot to be desired given the price point. While we did not deal with the in-room theft issues referenced in other reviews, there were significant issues that drove this 2 star review. Food: The drink and food menus were sophisticated - but the kitchen / bar execution to deliver on this potential was simply not there. Service: Wait times of 90+ minutes for food / drinks should be expected, particularly if there are other groups of more than 4 in attendance at the bar (it's common for large groups to stay in this hotel, and they get preferential treatment). This is obviously not ideal for smaller groups who choose this hotel. Guest Management: The inability of the hotel to manage and address persistent 7am children's soccer sessions in the hallway proved challenging, especially with the room doors being the apparent goals in this game. Excursions: The excursion difficulty levels are generous - the hikes that referenced times of 8+ hours generally require 5.5 - 6 hours, maximum. I think augmenting the existing activities with more challenging activities for those interested would be appropriate. Guides: The guides were truly the bright spot of this trip. Engaged, hard working, and an absolute pleasure to spend time with throughout the experience (Natalia in particular). The positive experience with these guides is what drove this review to be above a 1 star review. Trail Management: It's quite shocking to see the trail management that the hotel has been allowed to get away with in this National Park. The "trail" on this property is actually a run-out river bed with trash and littering, which has clearly not seen any substantive management in years.

Las Torres is a magical place! I had the greatest time. The staff goes above beyond to make each day awesome! The rooms are clean and comfortable. Seriously every worker was friendly and did a great job. Eco friendly too. I'm so sad to leave. Marcel thank you for dealing with me, you led our group with such different abilities and your laugh is awesome! I bet you won't forget me (Laura). You helped me get to the base when I wanted to give up. Alex thank you for making grey glacier day memorable and one of the best days of my life. The picnic and lookout stops were unbelievable and perfect. To the restaurant staff who made sure I had my calafante sours and were wonderful in every way from breakfast to dinner thank you. To the front desk young lady I will be "waiting for your voicemail" bc when you spoke it was so nice and friendly. Josefa gave me an amazing massage and Rosita my horse (2x) thanks for putting up with me you helped me get to a place I've wanted to see for so long. Carlos (bouquero) I don't Spanish but we understood each other. I'm sure I forgot people but everyone I came in contact with was amazing. The food was great at every meal. The hotel and grounds are clean and pretty. I hope to return someday. Thank you