Palmanova Suites by TRH

Ресепшен. Наша Русская девочка. Добрая, красивая зовут Светлана. Поможет по любым вопросам умница

Séjour vraiment au top contrairement aux commentaires que j'ai pu lire et qui m'ont fait peur 🙄☺️ Clientèle à l'écoute et plein de conseils je recommande vivement cet hôtel .

my friends and I (a group of four girls aged 19) stayed at this hotel for 5 nights for our girls holiday. on our arrival which was around 1am we was given our room key and we checked into our room. the room we was given looked nothing like the pictures and to get to the room you had to go round the back of the hotel down slim outdoor pathways which were dingy and dark, it was so creepy. there was boys lingering around them too which made it even weirder so glad we was all together. To get to the room there was also no lifts just flights of stairs so carrying the suitcases up there was wild as it was so far. the outside of our room was the view of the back of the hotel and had rubbish outside so wasn't what we had booked. to top it off at about 1:30am the aircon in our room was broken so it was boiling and we was all sweating. we went to reception to ask if someone could fix it but nobody came despite us going back and fourth to reception about 4 times through the scary corridor may I add. my friend had to go in full Karen mode about the air con as we was so tired and nobody was helping. they finally helped and ended up switching our rooms to a room which had aircon and also was the one that looked like the pictures online (which is the one we was told we was booked) I think we just got lucky there as if we didn't have the confidence to Karen the reception it would have been a rubbish time. Apart from that it was okay the room was clean and looked nice, the food was good but I am gluten free and it was hell trying to find out what contained gluten and what didn't . there wasn't any allergen signs on any of the food which made it difficult, the servers also didn't know either so it felt like such a hassle having to search for someone to tell me and I felt like a bother. the options for allergens were extremely limited and I only really ate salad or potato the whole time. the vibe of the hotel was okay I think you get what you sign up for going to Magaluf, the outside pool area was nice but unfortunately we was greeted by the worst group of boys during our stay who annoyed everyone at the pool by making comments about people and their bikinis extremely loud while they were just minding their business me included. they threw balls in the water with an aim to hit their targets and splash them which wasn't very slay of them. I was on the balcony with a friend after a day in the pool which was when our whole trip went downhill, the group of boys kept looking up and shouting for us to come down and making inappropriate comments, we laughed because what the hell, but didn't really engage back. one of my friends were in the shower the rest of us outside and we heard pounding at the door so hard the door nearly went in. the group of boys started shouting about what they was going to do when they got in which was scary. we stayed silent and wedges a chair against the door. they kept going and we thought they was going to come through the door. there was a w

had an extremely disappointing stay at this hotel during my holiday in Spain. From start to finish, the experience was unpleasant and well below acceptable standards. Upon arrival, we discovered bugs in our room, and the cleanliness was deplorable. When we raised our concerns with the reception staff, they promised to upgrade our room the next day. However, after packing up and heading to reception, we were accused of lying to get a better room. This was not only unprofessional but also incredibly rude and hostile. The second room they offered was no better — the same poor quality, with bugs and a terrible smell. After rejecting that room, we were given yet another room, which we had no choice but to accept. Unfortunately, it was still not up to standard. The staff’s attitude throughout was dismissive and rude. They were unaccommodating and made no effort to provide decent customer service. The hostility we encountered from the reception team left us feeling unwelcome and frustrated. The food at breakfast was equally disappointing. The quality was poor, and the restaurant itself was unhygienic — we even saw bugs in the breakfast area. Overall, the hotel was filthy, poorly maintained, and lacking in basic hospitality. There was not a single aspect of our stay that I could praise. I would rate this hotel a solid two out of ten and would strongly recommend avoiding it.

Stayed here for a hen weekend. Hotel is awful. Staff very rude ! Not helpful in the slightest , stayed for 3 nights and each night we were on phone to our jet2 rep complaining. First of all the ant festiation was vile. And before anyone says that's what happens on bottom floor , I want to say iv stayed on bottom floor in many destinations before and never had anything so extreme. Pulled the bed out in main area and a cockroach fell out. Bottle found at side of bed also. (Not cleaned) When we complained about amount of ants on our first night, the woman said " we don't have enough staff to help you right now and I'm too tired to help" We have video evidence of her yelling in a friend's face once she found out we complained of this.. For over £600 for 3nighs self catering , biggest waste of money spent. Very very disappointing as was there to celebrate. No cleaners to our door atall, 3 people in a room, 2 towels given and once we asked for a third we were asked " did you check properly" of course we did!!! They just didn't want to get up and help. I would return or recommend!!

Another fantastic stay! We returned for a week after our great experience last year, and it did not disappoint. The hotel was clean and welcoming upon check-in, and we appreciated being able to access our room early. The pool bar staff were attentive, and the food and drinks were reasonably priced and delicious. A special thanks to the reception team for their help with booking taxis and providing information about the local area. The location is perfect, offering a nice balance between the excitement of Magaluf and the nice restaurants in Palmanova. We will definitely return in the future. Thank you for making our stay so enjoyable!