Crofton House Hotel

Booked here from the 18th April till 21st April x lovely experience manger of hotel very welcoming and could not do enough for us x room was lovely and clean just what you want with tea and coffee etc x most amazing part for the price you get to use the indoor pool and the sauna and steam room ❤️ will definitely be using this place to stay again thank you x

Very disappointed with our 3 night stay in this hotel. The owner clearly doesn’t make any effort to make this hotel attractive to guests. The unstaffed hotel makes to difficult to resolve problems 😤 There is 0% kerb appeal and the photos on the website are not recent

Amazing place, loved room and staff helpful .alway there when u need help and smile alwaynice pool inside and out hot tub been there 4 time alway go back there make you feel so welcome .ever room i had been tidy clean everything i want go downstairs nice area you can sit in so happy with the place

This is not what I had hoped and paid for. Run down, dusty and after 4 hours of driving when you just want to get to your room, their 'system" couldn't find the booking. The saga continues. When I booked the room it was with the understanding there would be breakfast...when I contacted them to ask the time for breakfast ; ' sorry we don't have breakfasts any more' but we will tell you a few places etc etc The hotel in Torquay is run from London, so I discovered to my horror that there is no hot water, there was no one I could turn to!!!!) When you pay a decen6 amount of money you expect better than this. Never again.

Cannot fault the staff. Bathroom was spotless. Heating provided warm & cosy atmosphere. Yet the place is in need of a make over.. walls in room are chipped and marked. Blind up at the window, filthy. Cobwebs hanging from central light fitting. Mirror was a frame without glass….

Arrived at 7.30pm, to a dark and dinghy hotel, with saver lights to guide us to a supposed Suite. Broken wobbly furniture and mouldy curtains, to a dirty window. Intimidating manager, followed us to our room, when I complained about the room. My daughter, with ASD couldn’t cope, with conditions of room, or manager, so we left. Hotel chain, won’t issue a refund, even though there’s proof we didn’t stay here.