The Grand Hotel

The hotel was below any expectations, very old rooms. Unfortunately the service at the breakfast was totally missing. The hotel needs some maintenance asap.

All in all it was so amazing weekend The only thing needed a refrigerator in the room otherwise everything was totally fine

Nice hotel on Nice location

還行，挺不錯的。

Took my mum away for a well deserved break away and that's exactly what we got at The Grand Hotel. From the moment we arrived we were greeted by welcoming and friendly staff. We had a Inland Twin room and although the view out of our window wasn't great we didn't mind as the room was beautifully clean and everything we needed. We had a lovely cream tea on the first day of arrival. The best scones ever!!!! Buffet breakfast was lovely too, everything was cooked lovely and lots to choose from too. The homemade marmalade was delicious Evening meal was very nice. Lots to choose from and cooked fresh too. We had booked in Spa treatments on our last full day and we were treated so nicely by Lindsey. She was so kind us both. Felt very pampered and relaxed afterwards. All staff particularly the restaurant staff were so very friendly and helpful during our stay. Hotel was central to all amenities and there was plenty to do within Torquay itself. The hotel itself was a 2 minute walk from the train station. All in all a very nice stay was had and I highly recommend to stay and we shall definitely be returning.

Was hoping for a grand experience bit sadly we were disappointed. We imagined staying at this once special hotel would be one of the highlights of our 3 week tour of England. Unfortunately, my first mistake was booking a seaview compact room. The view from the window was lovely but the room was extremely small, very outdated decor and furnishings and a strange layout with the bedroom separated from the bathroom via a small hallway and the armoire closet situated in the hall. The pillows were flat and the lighting was terrible. On the second day of our stay, our room wasn't serviced until late afternoon. The hotel itself is a shadow of what must have been it's former glory days ~ very tired looking with a terrible floral scent that must be covering up something. Definitely would not recommend this hotel ~ it needs to be upgraded and refurbished.

This is my first time at Torquay and travelled by train so The Grand seemed the obvious choice being in a good location to everything but giving me luxury as well. How wrong i was. This hotel is very very tired and in much need of some money spending on the bedrooms. Once beyond the restaurant and bar area the corridors and bedrooms were old, falling to bits and very mouldy. I had a room for one which was a small double but i was at the other end of the hotel and had to along 4 corridors it was never ending. I mentioned it to the receptionist that it took forever to get to my room along all the corridors with hazard tape holding the carpets down and how uneven it all was, but she didn't reply she just looked at me until i walked away. I tried to book in the restaurant for an evening meal on the day but you cant, the chef likes to know what he has to cook the day before so he can prepare. I did book in for the following evening and most tables were empty and i hear them turning some other guests away as they hadn't booked previously. The food was lovely and i would eat there again if i knew the day before i wanted to book. The indoor pool is very shabby and in need of a good clean. The ladies shower block is disgusting and needs more than a clean it needs starting from the beginning as it was all mouldy. The bar was a nice area with outside seating with fantastic views. Even though there is some positive there isn't enough to make me stay here again in this condition. I would advise any potential guest to avoid like the plague as I feel the owner is taking money and not putting back in.

If there was one thing the hotel lacked its guest information, right across the whole stay we had to keep asking the staff who all looked very busy as it was a weekend stay with a Wedding party booked . On arrival the car park over the road at the railway was full as was the hotel reserved Garage so we found a space driving around at the back of the station so please do not presume its easy finding parking. The reserved spaces in the railway are not part of the hotel so dont use them. We arrived at 1pm hoping to grab a sandwich or lunch but were informed the hotel was catering for a conference so there was no food available until 6pm that evening but they offered us a selection of crisp. Why didnt they email or phone before hand to inform the resident guests there was no food? There were guests arriving asking about Afternoon teas but had to be turned away. The room on the 4th floor was recently decorated and very clean and served us well for a 3 night stay. But again no information in the room about spa/gym/ restaurant etc . Surely a pre printed laminate would be a good addition and might encourage resident guests to book extras. Our final evening we did manage to book into the 1881 Restaurant, dress code is casual and the Roast Topside of beef was awful, chef should not have served that and even the serving staff agreed. The staff though right across the hotel were very good and trying their very best to support the 'Not so Grand Hotel ' .

My first visit to The Grand but it won't be my last. Was it the best place I've ever stayed? No, but they provided a fantastic deal, my bedroom was clean and warm, the food was lovely, and the staff went out of their way to be helpful. I'd had a hugely delayed journey to Torquay, arriving long after their restaurant had closed. The team at The Grand made sure food had been put aside for my 11pm arrival. This kind of attentive service really made a difference, at the end of a very trying day. I'll definitely go back.