Waterfront Boutique Suites

This stay was so disappointing, the apartment was nice with a view, but the trains that ran by every half hour were soo loud. The apartment was philthy, the dishes were dirty in cupboards , the sheets stunk like b.o, the laundry machine wouldn’t dry our clothes, which conformed the dirty sheets. This made us late to check out, where the cleaner was super aggressive and threatened to call police on us, the host msged us threatening to keep our deposit. Luckily the team at trip.com understood our situation and ensured that we would be receiving our full $300 deposit back! The bathroom was disturbing the tub was NOT clean and mildew was everywhere , I had to break out the tilex and rubbergloves just so we could shower. No we will not be staying with this company again. Right and the apartment was stuck on a staggering 86 degrees, the coolest it got was 82 with the door open the entire stay. We barely got any sleep because of this🥵😡🤬

是詐騙是詐騙是詐騙 我已報警 大家不要定 酒店是假的

This place is not a hotel. It gets a 0 star rating. They are misleading people to think it’s a hotel on *******. I did not even check in at this place and made arrangements to stay at another hotel near by. Apparently, it is an Airbnb. I visited from the USA. The rooms are advertised as “hotel rooms” with WiFi and all standard amenities that regular hotels offer. However, when I went there to check in, it was confusing, the front desk has a security personnel and he said “this building is a condo and NOT A HOTEL.” I was very confused and did not know what was going on, then I discovered there was a number on my ******* itinerary and I got in touch with a property agent name Mark. He said WiFi in the property was not working and they have another location where I can stay and will have WiFi access. But I did not feel safe staying in a different location than what was advertised. So, I humbly requested if I can get my money back. Mark agreed to refund me fully and I agreed I will wait for my refund and not report this property to *******. However, I never received my refund. I called the property multiple times, I messaged them as well as text but no one responded. They took $774.19 from me and now avoiding my inquiries. I have never experienced such a terrible service from any place. I am not sure how they are able to get away with this, especially since I did not even check in to stay. They literally scammed me and took my money. I am waiting for someone from this property to have some decency to reply to my inquiries and to give a full refund.

Terrible experience. The check in process is a nightmare to say the least. Poor customer service and no one really knows what the heck they are doing. Not the cleanest place and very few supplies including dishes. The main bedroom lock jammed and some rude drunk guy was sent to literally break the door in as one of us was stuck inside the room. It was horrible experience! At 1am finally he managed to break the door open. We got charged for early check in which was declined. Upon checking, we realized we got charged for a late checkout which we did not request. Did I say poor customer service? It’s like literally they could care less how this place is run. These is also not a hotel/ “boutique suite” as advertised. These are people’s apartments rented out as Airbnbs. Stay away from this place. It ruined our Toronto experience.

Terrible check in process. Do not take any chances with this property. Not transparent on details of check in until you book your non-refundable room. Very deceptive to get your money without any way of getting it back. Ask to speak to somebody there and all they tell you somebody will be in touch. It’s been over a week. Pay a little more and know what you are actually getting.

Worst experience ever, horrible client service, nobody at the place to contact, only by phone or texto. This is an airbnb apartment, not a hotel. Filthy, dirty, no A/C, got skin rushes after one night. Gave up and left. No refund. Run away and select a hotel, even though you pay more.

Absolutely terrible! Place was dirty, dishes were dirty, old dirty sponge was left with no back up, old bag of used freezer burned ice was left in freezer and fridge was dirty. TV didn't work, stovetop didn't work and when we requested help we were ignored. We were left 1.5 rolls of toilet paper for 2 people for 4 days on the last night ran out. No one ever brought more despite being told we didn't have enough the day we arrived and no one ever came to fix anything despite reaching out daily. On final day called and was avoided and passed off for 1 week before they offered us a PITIFUL $50 refund and 20% off next stay - as if I would ever stay again. Now they have still not sent the credit to me despite me sending my e transfer information and are back to ghosting my texts and calls. Amenities were out of order, which we didn't find out until the day we arrived and they tried to charge us an additional 59$/ day for parking if you couldn't find street parking! Stay at your own risk! customer service is non existent and they will not provide you with the most basic amenities.

DO NOT book at the Waterfront Boutique Suites!!! It's not a hotel, but people's apartments rented out!!! Ours had half eaten food in the cupboards, clothes in the closet, and wet laundry in the dryer.... which is where our towels were!!! It was HORRIBLE!!! Smelled bad and was literally dirty!!!! Carpets and walls were filthy!!!! Overcharged me and then wouldn't refund because I posted a negative review. Told me I could have my $120 back when I removed the review. HORRIBLE experience!!!!

Stay away from this property dirty like crazy nothing works and no body helps for the situation orribile orribile experience STAY AWAY PLEASE…….see the picture 💩💩💩 please see the picture before booking this b&b inside the apartment so cold terrible smell stay away