Wuzhen Boyue Hotel (Xizha Scenic Area Branch)

Overall I enjoyed my stay at Wuzhen Boyue Hotel. This review would be worse had it not been for the super friendly gentleman on the front desk who helped to resolve the problems we had at the hotel. Firstly, one of the rooms was dirty upon arrival and so the staff helped to switch the room. It was very easy to switch but we weren't happy with the overall cleanliness. The foyer was also particularly messy -in all fairness our visit coincided with Chinese New Year and Wuzhen was busy beyond imagination, but worth noting. Secondly, my main problem, we were put into the wrong room type after booking 2 premium queen rooms. I didn't initially realise but we were put in the standard double rooms. We couldn't be switched for the first night as all of the premium rooms were already occupied. For my 2 night stay in Wuzhen, we paid a premium price for the luxury room but spent half the stay in their standard rooms. The following day, I had to return to the hotel twice during the day to speak with the staff and help organise the room switch (1 hour+). Management made it rather difficult to receive reimbursement and eventually settled on a 225 RMB reimbursement for my troubles (initially I was told 100 RMB was the maximum). This is a lot less than the price for both rooms for 1 night. I understand mistakes can happen but expected them to acknowledge the mistake and reimbursement a significant part of price for night 1. The front of house staff were super friendly throughout the process, just the management not fronting up to the mistake made. See pics for difference in rooms. All in all had a great time, but it left a sour feeling for us.

房間大，裝修風格不錯，前台小哥哥熱情，服務到位，乾淨，就是不能免費停車，前台小哥哥建議存景區，一天20元封頂，離酒店就幾百米

嘉興五日遊，這家酒店是我唯一踩的坑，而且巨坑！！房間又小又吵，毛巾上有頭髮，拖鞋質量很次，廁所沒有紙，本想着空調温度開高點不蓋被子（這家的衞生條件我不敢蓋），結果空調壞的，被子到身上癢，衹好整晚和衣睡。整體質量就相當於學校旁邊的小旅館，而它竟然四百多，是我在嘉興五天住的最貴的，也是有史以來住的最差的！！！路過的親千萬要避坑