Shinagawa Prince Hotel

Location is good near to Shingawa station, room however is dim, first time came across green curtains and such less lights. Air-conditioning is underpowered and solutions suggested by the housekeeping team and manager were impractical and rude.They NOT willing to change another room. The reason is tonight and tomorrow are fully booked. PLEASE HELP!!! I STILL NEED TO SUFFER FOR NEXT 2 DAYS? #0619 NO VIEWS. NOT HIGH FLOOR

Our experience at Shinagawa Prince Hotel was mixed. Upon arrival, we were immediately directed to a self check-in machine, with no human interaction or guidance. We were required to pay a local tax on the spot, and the machine printed multiple tickets along with our room cards. The process felt cold and confusing, especially for first-time visitors. Our room number appeared as a 5-digit code, and with three different buildings on the property and no staff to assist, it was a bit of a challenge to figure everything out on our own. Eventually, we were told to make our way to the Annex Tower, which required taking two different elevators while navigating through a shopping arcade. Not the warmest welcome. The room itself was clean and comfortable, and the view was excellent – as expected since we chose a high-floor room. However, breakfast was overpriced, and check-out time was at 11:00 a.m. instead of the usual noon, which felt unreasonable. We were even called in our room to be reminded to leave quickly. There is no microwave available anywhere in the hotel, which is inconvenient. While the location is great during the day, there’s not much to do in the area after 10:00 p.m. apart from a nearby 7-Eleven.

Best location if staying in Shinagawa. Hotel is a bit dated, and the rooms are a bit old, but everything is clean and functional. Rooms are on the small side, but should be expected in Tokyo. There can be a long line to check in, but you can always use the automated kiosk, although there might be some bugs with how you enter your name, how many passports to scan in, etc. Just let the service rep know you have problems with the machine and they will assist you.