MONday Apart Premium UENO

The front desk staff of various nationalities lacked knowledge about hospitals. They didn’t ask why we needed to go to the hospital, nor did they suggest checking whether we had health insurance in Japan. They gave us the wrong hospital recommendation, which wasted our time as we had to communicate and handle everything by ourselves. My son was vomiting, and when we requested new bedsheets and pillows, they refused, stating that the booking was only for two people—even though there were two adults and two young children (1 and 3 years old). The staff didn’t ask why we needed the items and only focused on whether there would be extra charges. There was no support at all. It was a very poor experience. The Japanese staff made no effort to help. This was our first and definitely our last time staying here.

Overall is good! I went here by driving a car but it seemed so hard for them to confirm my parking slot. Luckily i still could park! Room was a bit smaller than I thought. With the price I paid, I really think I can find a better bigger one in more central area of Tokyo

Perfect place for family travelers..i love the place and the staff is kind.