HOTEL MYSTAYS Premier Hamamatsucho

Front desk service is fine but the cleansing staff refused to make up the beds due to just a few of cloth (being described as luggage) on bed is not acceptable. That’s why the hygiene of the room is so poor. The only advantage is to close location to airport.

Good to stay here, new and clean, next time will consider to stay again

First off the pictures the hotel post are nothing like the room! This hotel is a two star hotel! And their prices are high! No wonder why they have a no cancellation policy because after you step foot into your room you’ll want to cancel immediately. There are so many better hotels in the area to choose from. Don’t be fooled! I expected more from a hotel company that promises costumers a enjoyable stay. The sheets were stained! And hairs were on my sheets. The room and bathroom have a horrible musty smell. The room is extremely outdated! The vents are dusty and behind the third bed was dirty. The bathroom floor and tub creak every time you step foot on them. There is a huge opening at the bottom on the hotel room door. The bathroom is small and the toilet is extremely close to the tub. The tub has chunks missing out of it. I have never seen this before in a hotel! The pictures show an extremely nice hotel but it’s a whole different experience when you step foot into the hotel. My advice don’t book this hotel until you have carefully checked all the surrounding hotels in the area and remember their once you book no cancellation policy.

Was surprised to find that our luggage has been brought up to the room even when we didn't request for it. Not the easiest distance to walk after a long day or in rain (for us) but they have umbrellas to borrow for our trip out. What stood it for me is the bedding but space wise can be tricky to put 2 28inch luggages.

The room was a good size for Tokyo and the metro is close as well as lots of restaurants and shops. The bakery on the road or the hotel has great pastries. Bath was a nice addition and room was quite. Wi-Fi was of a good strength. Would stay again if in the area. Tokyo tower in walking distance to the hotel.

Very clean and quite big room. Good service and very good location, near to JR line and metro station. Family room was very good option for the four of us.

Hotel was clean and convenient! However if you want to use the north exit from hamamatsucho, it would be very inconvenient as there are only stairs. I could only exit from the south exit with my luggages, which made the walk slightly longer. Other than that, the room was great!

location is good, but room is small for family trip

The location is okay but have to walk quite a distance from the train stations. It was our second time and it was a great stay. However, it will be better if hotel provides laundry services.