Comfort Hotel Tokyo Higashi Nihombashi

The hotel is convenient for traveling by metro, immediately after exiting to the right, there is an entrance to the subway. The staff is polite, just like everywhere else in Japan. Disadvantages: the choice of dishes for breakfast is small, breakfast cannot be excluded from the price. The dining room is very small and it is difficult to find a place for breakfast in the morning. I asked the staff to write down what the dishes are made of. But they refused to write what includes into dishes ( f.e. salad ingredients). They said that they need to coordinate the permission to describe the composition of the dishes with the management. But It wasn't wasn't agreed in all my 5 days stays. I don't eat meat, and there was meat in the vegetable salad. It is not visible from above, it was in the middle of the "vegetable" salad. About safety, it's a separate complaint. On the night of 29-30/11/2024, at about 2:10 a.m., the fire alarm went off. The voice notification was in Japanese only, for about 40(!) minutes. With the help of a Google translator, I realized that needed to run outside. The staff should was find reason of problem. Actually it takes for a maximum of 15 minutes to find reason of 'fire" ( 1. to see on display correct place 2.to see by own eyeson both floors). After the signal in Japanese ended in 40 minutes, people began to come back. When people was going to fall asleep again, after 3-4 minutes the alert was swithed troug ht speakers again with the same text but in English. It was turned off in about 5 or 10 minutes. Afterwards in 5 minutes, they started setting up the notification (Japanese text was coming through the speakers). But that's not all. In the morning, at 6:30, a general "good morning" alert went out thought speakers to the entire hotel. It was impossible to get enough sleep that night. The staff put a paper with apologies under everyone's door in the morning time. There was zero information about how many times and how long were swithed on speakers and other details and explanations of triggers. During this sleepless night, the visitors received only a formal letter. Obviously, there was no fire and they didn't write anything about the duration, numbers and reasons of all alarms. After this night - only a formal letter? It was possible to honestly admit that there was no fire and there are problems with the functioning of the fire safety warning system (EVACS).Conclusion: technically, the fire alarm system is not configured. The staff is not trained. In general, there are some risks.

Everything was so good! The staff were always ready to help, the hotel was clean, the breakfast was nice. Yes, the room was small but it is already mentioned.. enough to stay only for resting after exploring the city all day :) ps. thank you so much for considering my request to stay in a room with Skytree view ＜3

It’s really too small to live with two suitcases. Size of 26&28. The breakfast is delicious but the space is limited. The location is fine for the travelers move within the metro railway systems.

Very good location, next door is the subway entrance, just the room of the hotel is too tiny, which of course makes people uncomfortable.

Very convenient, just a few steps to reach public transports. I went to Asakusa by bus at the bus stop in front of the hotel. Breakfast given was many varieties.

Location is really good and just beside the JR and Metro station. However, the room is really quite small.