Gæstebruger
23. januar 2025
It was an unpleasant stay. I was disappointed. The room was very small, can’t fully open a big suitcase. The room hygiene was unacceptable, bedsheet was dirty, there was a noticeable stain and a lot of hair on it. There was also a hair left in the shower area.
I booked moderate twin room A, but I got moderate twin room B. When I asked the front desk to change to moderate twin room A, they said it was shown in their computer that I had booked twin room B, not A. Even though I showed my booking information from the Trip application that I booked twin room A, they insisted that their records were correct and they couldn't help me changing the room because twin room A was fully booked.
Oversæt