Gæstebruger
9. april 2025
Pros: This hotel is just okay for a reasonable price. Decent for a place to sleep. Location is good, very close to the C1 exit of Ikebukuro West exit so okay to take the train even if raining. Good for travelers on a budget. Nothing fancy but with complete basic amenities.
Cons: The room is really small. Cannot open luggage. No cleaning/housekeeping done in our room for our entire stay (11 nights) even though it is stated in their policy that "If you stay 7 consecutive nights, you will get 1 free time (of room cleaning) - (see pic)". We encountered a problem when checking in after 11.30pm. In trip.com's listing, it was stated that:
"Front desk hours: [Mon-Sun]09:00–23:30; Self check-in: Contact the property for the access code; If you will arrive outside of check-in hours, contact the property 1 day in advance by phone". Since our flight will arrive in Narita late at night and we cannot check-in by 11.30pm, we emailed the hotel 3 days before the check-in date to avail the "self check-in" function but they did not reply immediately. Hence, we called the hotel 2 days before our check-in date and we were advised by the local staff that there is NO "self check-in" at this hotel and that our only option is to (1) check-in at 9am the next day of our check-in date or (2) cancel the entire booking. We do not want to cancel the entire booking since we are staying multiple nights (11N) and the hotel prices have already gone up so we decided to just book another hotel via trip.com for 1 night then check-in the next day at this hotel which costed us an additional of USD100+. Now come our check-in date, they replied to our email (at 8.11pm of our check-in date) that we can use "self check-in". They stated "We will leave the key to your Room on the 3rd floor open, so please feel free to enter." However, at this time we cannot cancel the other hotel that we booked for 1 night that in the first place we booked because of their advice that we cannot check-in after 11pm. This hotel is very poor with communication with their guests.
Overall, I will NOT recommend. Better to stay somewhere else with flexible check-in policy especially if you are checking-in late at night like we did.
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