Super Hotel Premier Ginza

The location is great. Great choice for a stay in the Ginza area after some busy shopping. The Onsen is good enough for a hotel in an urban area.

Good location with friendly staffs. Elevator gets clouded during checking in and out times since there is only one available.

We chose this hotel last minute due to some changes to our itinerary. The hotel is located in Ginza and just 10 mins walk to main shopping street. 6 mins walk to the JR train station for Haneda Airport. Access to the room is by using a pin code. There is no need to checkout at counter, just need to place the checkout magnetic sign at the room front door facing the corridor. The room space is very limited. Enough for 1 24" & 3 20" luggage bags. Any additional big luggage bags in the room, you need to walk on top of the beds. Laundry room, you may skip it. No coins or cards are accepted. You need to download an app to make payment just for the 3kg wash & drying machines (separate machines) If you intend to forward your bulk luggage bags to the hotel, they only accept on the check-in date due to limited space. I booked the hotel through Trip.com. So i went through Trip.com agent to communicate with the hotel if i could send my luggage to the hotel 2 days early before my check-in date. The staff responds YES, they will help me keep. Then we dragged our 3 28" heavy luggage bags through the train, staircases & streets to reach the hotel. The staff that greeted us rejected our luggage bags. I gave her my check-in details & the staff name that accepted our request but to no avail. Luckily, we are able to send our luggage bags to our next hotel through JP Post at Lawson convenience store nearby after 30 mins searching around. If the staff that replied to my request rejected me upfront, all this wouldn't have happened. We are like an ****** dragging our luggage bags around. I can't imagine what will happen to our luggage bags if we used a luggage forwarding company to send them in 2 days early? Return back to the company, and we have to collect them? On the day before we drag our luggage bags, i've sent an email to the hotel directly to clarify again. They didn't reply. Even until now, after a few weeks, i didn't get any response from the hotel. Excellent customer service, keep up the good work.