Gæstebruger
26. juni 2025
Lobby and restaurant looks good. The room size is ok and deco is nice, but the room arrangement is not user friendly
When one get up earlier and start getting ready , the light will affect another’s sleep
The house keeping service sucks , they have just move all our pajamas, used clothes on bed to our luggage ( without folding, just like u threw it to the luggage)
The reception’s service is not good, we book several nights with different vendors , (trip. Com and also directly from hotel etc) we already told the staff when we check in , but they didn’t arrange the same room for us and provide the upgrade option at the very beginning.
Only after the first night, they disabled our key card and told us that we need to change the room another day or pay for the upgrade fee. Tho the amount is not much, it caused so much inconvenience to us , we have dated our fd near by for late food , but the process took us 15 mins as we need to drop our heavy bags(after outlet shopping)
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