Gæstebruger
24. januar 2025
This hotel is wonderful! Easy access from Haneda airport! A short complementary shuttle ride to the subway that will connect you to anywhere else in the city! The kindest service! Delicious breakfast! A club lounge with great food and views! We stayed at three different hotels while in Tokyo and our twin daughters said the breakfast here was their favorite. The breakfast servers and managers were fantastic, especially with the kids. We received a really nice room upgrade and such nice balloons and decorations in our room upon arrival. It was very welcoming and special. There was some confusion with a room service order we placed one night. It was mostly due to the language barrier, so I would be careful when ordering and asking for additions or adjustments - just make sure everything was understood correctly and there are no surprises when the food arrives. The free shuttle runs every 20 minutes. It’s very convenient. We found the station you will be dropped off at was a bit far from other locations of interest, but everything was very accessible if you don’t mind transferring trains. With the kids, we ended up using taxis many times as we were exhausted. There is a picture of a pool in Tripadvisor but there is no access to a Pool. Maybe they used to have one in the past. The gym facilities and sauna were really nice though. The concierge was also very kind and helpful. Overall, we had a really amazing stay and highly recommend this hotel!!!
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