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Bekræftede anmeldelser
Placering7.8
Faciliteter8.1
Service7.6
Renlighed7.7
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Alle anmeldelser(58)
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Fantastiske værelser(20)
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I nærheden af shoppingområde(7)
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Negative anmeldelser(12)
Bird.Tp
suite med queensize-seng og spabad
Overnattede i dec. 2024
Par
5 anmeldelse
10.0/10
Enestående
Slået op den 10. jan. 2025
Good hotel clean and large bed , bathtub is best
Oversæt
Svar fra overnatningssted: ご利用いただき、ありがとうございます!清潔さやベッド、バスタブについてご満足いただけたようで、大変嬉しく思います。お客様に快適に過ごしていただけるよう、今後も努めてまいります。またのご利用をお待ちしております!
Anonym bruger
Deluxe moderne suite med spabad
Overnattede i nov. 2024
Familie
3 anmeldelse
4.0/10
Slået op den 10. dec. 2024
Moldy wall, whole place is fitted with small light and it make the whole place very dim. Worse is there isn't any soundproof at all. Can hear your neighbors talking, walking, bathing in the middle of the night when you are sleeping.
Oversæt
Svar fra overnatningssted: Thank you very much for staying with us.We sincerely apologize for any inconvenience caused by the inadequate soundproofing and darkness of your room.Regarding the use of the facilities, they are located in your room.We will make sure that your comments are known throughout the hotel, and we will make improvements to provide attentive service.We will continue to improve our facilities and services based on your feedback, and we look forward to your continued patronage.
Gæstebruger
Afslappet design suite
Overnattede i aug. 2024
Rejs med venner
7 anmeldelse
9.0/10
Fantastisk
Slået op den 21. dec. 2024
Comfortable, i like it
Oversæt
Svar fra overnatningssted: Thank you very much for staying with us.We will continue to do our best to help make your stay with us a memorable one.We hope that you will continue to use our hotel in the future.We look forward to welcoming you again.
Cateyulo
Executive-suite med spabad
Overnattede i sep. 2024
Familie
6 anmeldelse
9.0/10
Fantastisk
Slået op den 24. okt. 2024
We had a great stay at Randor Hotel with a family of 6. We stayed here for 5nights, the room is spacious with a lot of an amenities like cooking stove, pans and utensils for a quick bfast. It’s also around 7min walk to the train station and just across 7-11. 🤩
Oversæt
Svar fra overnatningssted: Thank you very much for staying with us.We are honored that you praised the size of our rooms and our cooking utensils and other facilities.We will continue to do our best to make your stay with us a memorable one.We hope that you will continue to use our hotel in the future.We look forward to welcoming you again.
Angelito
Luksus design suite
Overnattede i jun. 2024
Familie
1 anmeldelse
6.0/10
Slået op den 14. jul. 2024
ALL BEDDING , PILLOWS NEED TO BE REPLACE
pillows are all dirty PLEASE CHANGE
FOAM BEDDING ARE DIRTY TOO
CARPET SMELLS LIKE FEET
COUCHES ARE SO DIRTY .
YOUR PLACE IS STILL NICE BUT NEED A LOT OF IMPROVEMENT SPECIALLY IN CLEANCLINESS
Oversæt
Svar fra overnatningssted: Thank you very much for choosing our hotel.Thank you for your comments about the cleanliness of our rooms.We will continue to make efforts to improve our cleaning services and look forward to serving you in the future.
Muhammad Salman
Luksus design suite
Overnattede i maj 2024
Familie
36 anmeldelse
10.0/10
Enestående
Slået op den 7. sep. 2024
nice place, near to seven eleven, big room
Oversæt
Svar fra overnatningssted: Thank you very much for staying with us.We are honored that you praised our facility for your stay.We will continue to do our best to help make your stay with us a memorable one.We hope that you will continue to use our hotel in the future.We look forward to welcoming you again.
KennyC1
Executive-suite med spabad
Overnattede i jun. 2024
Rejs med venner
3 anmeldelse
10.0/10
Enestående
Slået op den 30. jul. 2024
Nice service, beautiful staff 😼
Oversæt
Svar fra overnatningssted: Thank you very much for staying with us.We are very honored that you praised our location,facilities and our staff during your stay.We will continue to do our utmost to help you have a memorable stay.We hope you will continue to use our hotel in the future.We look forward to seeing you again.
Parth
Præsidentsuite
Overnattede i feb. 2024
Rejs med venner
15 anmeldelse
8.0/10
Meget god
Slået op den 12. jun. 2024
Amazing room but location is average
Oversæt
Svar fra overnatningssted: Thank you very much for staying with us.We are very honoured that you praised our room during your stay with us.On the other hand, we would like to express our sincere apologies for any discomfort you may have experienced as a result of our inadequacies in point of location.We will make your comments known within the hotel and make improvements in order to provide you with attentive service.Although we may not be the best at what we do, we will continue to improve our facilities and services based on your feedback, and we look forward to your continued patronage.We look forward to welcoming you to our hotel in the future.We look forward to welcoming you again.Translated with DeepL.com (free version)
Minh Quân
Deluxe Queen Size Seng Suite med cypresbad
Overnattede i mar. 2025
Familie
1 anmeldelse
10.0/10
Enestående
Slået op den 29. maj 2025
Một khách sạn tuyệt vời rất đáng để trải nghiệm.Tầm giá được coi là rẻ so với các khách sạn khác ở Tokyo
Oversæt
류승룡
Afslappet design suite
Overnattede i mar. 2025
Solorejsende
2 anmeldelse
4.0/10
Slået op den 5. apr. 2025
쇼파 밑에 쓰레기가 그대로 있어 사진을 보여주며 다시 청소를 부탁했지만 쇼파 아래만 청소한듯 다른곳엔 머리카락 및 손톱이 보이고 전체적으로 찝찝하고 특히나 이불은 커버가 오래되서 그런지 이불속이 그대로 보였는데 엄청나게 누렇게 변색 되어있었어요. 연박 하는 내내 불쾌했습니다
Oversæt
Svar fra overnatningssted: Thank you very much for staying with us.We deeply regret that your experience did not meet your expectations and that the condition of the room caused you discomfort throughout your stay.We sincerely apologize for the oversight in cleaning, especially the garbage left under the sofa and the presence of hair and nail clippings in the room. Furthermore, we are truly sorry that the bedding was in such an unsatisfactory state — this is far from the standard we strive to maintain.Your comments have been shared with our housekeeping team immediately, and we will reinforce both our cleaning procedures and inspection routines to prevent such incidents from recurring.We understand how unpleasant this must have been and are genuinely sorry for the frustration it caused.Though we fell short this time, we are committed to learning from your feedback and improving the quality of our service and facilities.We would be grateful if you would consider giving us another opportunity to provide you with a much more comfortable and pleasant stay in the future.Randor Residence Tokyo Suites Front desk Team
Gæstebruger
suite med queensize-seng og spabad
Overnattede i jan. 2025
Par
1 anmeldelse
9.0/10
Fantastisk
Slået op den 28. feb. 2025
너무 깨끗하고 구조도 마음에 들었어오 욕조에서 따뜻하게 쉴수 있어서 잘 쉬다가 갑니다 또 오고싶네요
Svar fra overnatningssted: ご利用いただき、ありがとうございます。お部屋について満足いただけたようで嬉しい限りです。また、バルミューダのポットや電子レンジなどの設備にもご満足いただけたこと、大変光栄に思います。清潔さに関してご指摘いただいた点は、今後改善を図り、より快適にお過ごしいただけるよう努めてまいります。またのご利用をお待ちしております。
징빙윤
suite med queensize-seng og spabad
Overnattede i nov. 2024
Par
9 anmeldelse
6.5/10
Slået op den 17. dec. 2024
방은 사진과 같이 시설도 충분히 좋고 엄청 넓습니다.
전자렌지,커피포트,큰 침대,와인바같이 앉을 수 있는 곳까지 플러스 바로 숙소앞 편의점까지.. 시설은 매우만족합니다.
다음번에도 기회가 된다면 이용할 의향도 있습니다만 몇가지 느낀 단점이 있습니다.
1. 방음이 전혀 되지 않습니다.
2.2층은 엘리베이터가 운행하지않습니다.
3.웃풍이 들어 창가는 추울수 있습니다.
4.가장 짜증났던 것으로 오후 늦게 체크인 했습니다만 프론트 여자 직원이 전화를하며 응대를 하지 않았습니다. 전화가 급해 그럴수있다 생각하여 기다리니 전화를 받으며 셀프 체크인을 하라길래 옆에 테블릿통해 했습니다. 체크인 종이가 나오면 거기에 비밀번호를 찍고 번호를 누르고 방에 들어가는 방식인데, 직원이 전혀 설명없었기에 저희는 종이만 받고 올라갔고 엘리베이터가 안된다는 설명도 없어서 엘베를 기다렸다 내렸다 다시 계단으로 올라가서 비밀번호가 추가로 필요하다는 것을 알고 프론트로 내려갔을땐 그새 직원은 퇴근하고 없었습니다. 비밀번호를 모른채로 발만 구르다 트립닷컴 고객센터 덕분에 들어갈수 있었습니다. 시설 이용에 대해서도 전혀 설명을 못들었기에 쓰레기나 세탁물 교환방식도 셋째날 아침에서야 복도를 보고 눈칫밥으로 때려맞춰 교환했습니다.
직원 한 명 때문에 매우 불쾌한 경험을 했고 이것에 대해선 시정이 필요해보입니다.
사진으로 비밀번호가 안찍힌 체크인 종이 첨부합니다.
Oversæt
Svar fra overnatningssted: Thank you very much for staying with us.We sincerely apologize for any inconvenience caused by your check-in during your stay.Regarding the use of the facilities, they are located in your room.We will make sure that your comments are known throughout the hotel, and we will make improvements to provide attentive service.We will continue to improve our facilities and services based on your feedback, and we look forward to your continued patronage.