Grand Hotel & Spa Tirana

This hotel doesn't work with trip. Com, we were scammed by trip. Com. We turned up at the hotel on 16/09/23 at around 23:30hrs, we were told we don't have booking with them, even though we booked through trip. Com and had paid. We asked trip. Com to book us alternative hotel which they declined, eventually they admitted it was their error. They told us they will cover us difference in hotel fare. Then once we booked a decent hotel they told us it was an upgrade in room and cant cover full cost. We were made homeless in foreign country and very lack of help from trip. Com. We had to pay €85 for one night stay as it was very late in the night and book another hotel for rest of our trip. Avoid trip. Com

Small standard room w/ weird layout -TV is on the opposite side of the divider wall so you can't see it from the bed. VERY week AC. Tiny elevator and gym. A rain shower's had was cracked and it took a whole day to replace it (1 min job) after 2 long conversations w/an assistant manager. At first he committed to 2 hrs but 5 hrs later it wasn't done. In our next conversation he insinuated that the head was OK before, and that we've paid low rate (?!). Messaging to GM, Mr. Izeddin, has gotten me a boiler-plate response and no real apology. I've sent him a photo of a broken metal part of the staircase on 2nd floor, checked out 5 days later and it wasn't fixed. The breakfast's selection is OK but the replenishment is not good: tried different times , between 8am and 9am and there is always something is gone though it is open from 7 to 10 am. The location is good. Overall, unless you need 1-night stay, avoid it.

A really lovely hotel, perfectly situated i the Block in central Tirana. (Almost) everything interesting is walkable, and the neigbourhood is lively, but not too noisy. The staff is polite, kind and not too pushy (as a Scandi I appreciate that!) . I loved the breakfast, and also the lobby bar/café with outdoor seating. The charming, classic room was spacious and had everything I needed. Plus for a really good shower! Thanks for a lovely stay!