City Hotel Tilburg

Voor de t****e keer dit hotel geboekt. Personeel is erg vriendelijk. Ontbijt is goed en locatie is in het centrum vlakbij de terrassen.

I stayed for 1 night to watch a concert in the nearby arena. The hotel is about a 10-minute walk from the train station. Check-in was very easy, and there was a lovely receptionist on the front desk. I was allocated room 103, which was a large room overlooking the square. 2 comfortable single beds, en suite bathroom, TV, fridge, ample storage space, and a desk fan. Didn't hear noise during the night, despite the bars in the immediate vicinity. Breakfast was nice. Usual continental fare with plenty of choice. All in all, a lovely hotel. Recommended

We booked a triple room with a double bed and 1 single bed (option given). They called 24h up front and confirmed this on the phone. On arrival we had to pay the full amount up front for unknown reason. The room we got was just a double room and had only 1 double bed so our son had to sleep in between us. The double bed however was just made of 2 single beds moved together. The lightswitches and phone were installed between the two single beds so when moved together they are horribly placed in the middle of the double bed. Our son got the phone on his head twice during the night. When noted to the staff they replied: “we thought the child would be smaller so a double bed was enough”. They did not even offer to put up a bed. There were two of everything, not three. Note that every night there was loud music and people shouting until 4 am. The breakfast buffet was very limited and the provided pastry and bacon was black/burned. During our stay we noted a lot of mold in the bathroom which was never cleaned. At the end of our stay they offered to refund partially from the triple to a double but “they could not do that right now”. We have never heard from them since. They charged for three and delivered for two. Horrible experience.