Hôtel le Levanna by les Etincelles

房間夠大，床品乾淨整潔，滑進滑出很方便，酒店內負一樓有儲板房，窗外就是雪場，除了白天人多吵一點沒毛病，陽台對着雪山風景好，下次滑雪還會再入住

Our family had the most fantastic stay here. The location and comfort is top notch and the service and food were superb! We loved it and would definitely return.

-The ‘Comfort Room’ (should be called cozy or cave) was so small that we couldn’t pass each other on any side of the bed and didn’t have enough shelf and hanging space to unpack. We had to ask for an upgrade for the 2nd day but the hotel made us wait until 3pm. This meant that we could not unpack until 3pm which ruined the day. -The restaurant was the worst experience and we felt unwelcome. We felt victimised by the restaurant staff. Maybe because we got to the hotel late and only just caught the kitchen open or more likely that we booked the dinner included ‘half board’ option. -The dinner included option added a fairly sizeable amount to the costs, however we concluded that the restaurant viewed us as money already in the bank and therefore, any passing trade or guests that were on the a la carte menu, should get the tables they wanted and get served first. One evening we were the first in the restaurant but certainly one of the last to be served. We waited 45 minutes before we were served. The half board menu only had 5 listed main courses, (2 were burgers, 1 chicken) which did not change all week. We decided to eat elsewhere twice. -The food quality was OK, it was the attitude of the staff the spoilt it for us. -The restaurant manager looked miserable and never smiled or said much. Whilst the young staff all added to the general feeling of contempt, we suspected that it must be coming from the manager who was setting the scene leading to a bad culture.