Hayes Hotel

Restaurant was shocking service. We got table straight away but waiting to order for 20 mins. Even people next to us said they very slow here. Anyway enough was enough, we left before we even got to order. Very poor. Won't be returning. Staff seemed more interested in the horse race on the TV

The staff was so helpful! And I sure needed help. First, I booked the wrong week, and they fixed it without charging me a no-show fee. Thank you! Then, I needed a safe place to store a bicycle overnight, and they found one for me. Also, the breakfast restaurant cheerfully catered to me as a vegan. The chef prepared a special vegan dinner for me one night. I stayed there for two separate weeks. The first time, I had a room overlooking the square; the view was so nice. I loved that little room. --- A few minor notes: the WiFi didn't reach the top floor, so I would have to go downstairs to use it. And the toilet didn't flush well. When I reported that, they said I had to press the handle multiple times. But when I changed to a different room, that toilet flushed fine.

There were some good things such as the staff were friendly and helpful. The room was clean and the bed comfortable. The food was very good, especially the breakfast. This isn’t a typical hotel, there is no foyer or place to have a cup of coffee with a friend. You can’t go in the bar unless you have a table booked to have a meal, so strange. The shower is badly designed and dangerous, slippery and easy to get scalded. If you want to get a night sleep you can forget it, loud disco music can be heard in all the rooms. My husband was locked out when he was returning at 12 midnight and he had to phone the receptionist. I would not stay again or recommend anyone else to stay.

The hotel was ideally placed in centre of town. Rooms were spacious and very clean. Excellent breakfast choice, particularly liked the poached eggs on sourdough. Staff could not do enough. We stayed here for horse racing and it met our needs perfectly.

Lovely hotel. Really clean, beautifully done up with some of the old touches left which adds character. Staff are amazing. All so helpful, kind and friendly. Breakfast was lovely- really good portion size. Hotel is located right in the centre of the town which is so handy.

Had lunch with family and friends yesterday.. absolutely fabulous...huge portions..the staff were so friendly and helpful in the restaurant..we all had different things from the menu for our mains..and everyone said it was beautiful..highly recommended for lunch..