Homewood Suites by Hilton Richmond - West End/Innsbrook

Recently stayed here for two weeks for work. The hotel needed some work, and it didn’t seem like housekeeping took their jobs seriously. I had to ask hotel management twice to have housekeeping change the mattress cover, which had blood on it. I also had to ask repeatedly for fresh towels, to have the conditioner and body wash switched out when it was empty, have the trash removed from my room. The gym went without cleaning wipes for several days despite mentioning it, and there were giant mud stains all over the main hallway for three days without being mopped. Definitely could benefit from a remodel and really good cleaning. I don’t think I’d return until that was taken care of. Otherwise, really convenient location to shopping and restaurants, and the kitchenette was a real bonus, even if the cooking equipment (pots, utensils) were pretty lacking (& dirty… had to run everything through dishwasher when I got there).

The ratings are deceiving. This place was horrible. My family and I stay in hotels often with our boy’s travel baseball. This place ranks in the top two worst hotels we have stayed in. The lady at the front desk was nice and as helpful as she could be. The positives end there. Our first room was damp, smelled of wet carpet and mildew. There was rust on the fixtures including lamps. The tub was just as bad with rust and stains same with the shower curtain. There was mouse feces and food crumbs on the floor and in the microwave. The carpet in the hallways is stained and in severe need of cleaning. Our next room was better, the bathroom was about the same but no mouse presents. There were ants in the bed and in the kitchen area. I would not recommend staying here at all.

My room smelled of mold and mildew when I got in. Switched to a different room microwave didn’t work, old and dated couch and chair and remote didn’t work for tv in front area. Horrible. Skip this hotel unless you don’t have allergies or love stained couches.

I stayed at this hotel after a HORRIBLE experience at the Hampton Inn Glenside. I wish I had chosen this hotel first- they let me check in early so I could take a shower (as I had no hot water from my other hotel). Front desk staff were very helpful. The room was spacious and clean. Large suite with a private bedroom, pull out couch, 2 tvs, and full kitchen. Breakfast was good. Gym had treadmill, bike, elliptical, and free weights. I will definitely be staying here again!

Staff was good. Hotel quiet. Water hot and soft. Kitchen well stocked, seating comfortable. Living room lighting was good. Lighting in the bathroom and by the vanity was not bright and bathroom fan was connected to the lights so it stayed on. Breakfast was good with a variety of options.

Our room and many of the common areas smelled like pot at all hours of the day. Disgusting. And the hotel itself is tired and needs repairs everywhere: ripped flooring, doors hanging badly, bugs in rooms. Not what I expected for $200/night.

This hotel is not up to the usual standards of Homewood Suites. In is in dire need of renovation. The hallways are dark and dingy. The guestrooms are also dimly lit, which helps hide the fact that they are worn out. Also, the hotel is woefully understaffed. We arrived after 6 pm, and the limited housekeeping staff was still cleaning rooms from the morning. They were trying their best, but that means they overlooked things in their haste. Our preselected room was not ready when we arrived. We switched to a room that was too-quickly cleaned; a used bar of soap was left in the shower. Our third room was acceptable, but dingy and had a broken lamp on the night table. There are better choices in the area

Great value. Hotel was clean and staff was fantastic ! The hotel does not have enough luggage carts, but the woman at the front desk offered to help carry luggage to our 4th floor room! The man in charge of the breakfast, whose name I found out is Tyron, is exceptional and kind. He takes pride in his work. The breakfast area was immaculately clean and well maintained. The food options were more than the average quick-serve breakfast well prepared. What an amazing way to start our day! Thank you.

We were in town due to a serious family medical situation. We had a special laundry need and Melissa jumped in and helped get that taken care of. I was so exhausted and her kindness saved the day and was a great help in a time of need.