Gæstebruger
18. oktober 2024
I am writing to express my appreciation for the outstanding service the dedicated FNB staff and the front office team provided during my recent stay. I want to talk about Wasim, the front office staff member. He is always smiling, even at 12:30 at night. The most valued part of his service is that he treats internal and external customers with the same respect, which is outstanding. FNB staff member Pooja is always welcoming and makes me feel like a family member. I noticed a critical moment when a senior citizen was seated; she took extra care to ensure he was comfortable, which was heartwarming. She kindly encouraged him to try different cuisines and proactively checked if he was all right, highlighting the excellence at Vivanta Trivandrum. Ajay and Abhimanyu also put their best foot forward. It's lovely to see them smiling and actively engaging with guests. Their interactions go beyond just serving food, creating a valuable human connection during meals. I can proudly say that the staff I mentioned makes dining not just about ingredients cooked on a pan, but it's served with love. This key factor ensures guests leave satisfied and want to return for future business. Your attention to detail and commitment to ensuring a pleasant experience did not go unnoticed. From the front desk's warm welcome to the FNB team's excellent support, I felt genuinely valued as a guest. It was a pleasure to stay with you all, and I look forward to my next visit. Thank you once again for your hard work and dedication!
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