Zenith Premium Suites

Room was very clean and very good location 👌

Room has issue with noise from A/C / heater. Room was freezing cold when we arrived so we had to turn it up all the way. Receptionist's advise to minimize noise was to turn the setting to humidifier, which obviously was not heating up the ice cold room, so it wasn't an actual solution. We weren't offered another room because 'they are all like that'. In any case, things happen. That wasn't so serious and some people can sleep with noise. Biggest issue though was how the management handled our situation. Or lack of management to be exact. We ended up leaving cause we wouldn't be able to sleep from the noise -- and when I tried to find someone to speak to the next day there was absolutely no person in charge. No management, nobody to talk to that could handle customer relationships. Only scared receptionists who were obviously threatened not to give out any names. They were texting with someone that was forbidding them from providing any info, and encouraged them to keep feeding us ridiculous excuses as why there is no manager in the hotel. They handled the situation by accusing me and my partner of lying and providing a false explanation of the situation. Receptionist (that are of no fault) were literally shaking out of fear and shame and apologized to us as they were not allowed to speak. Extremely strange and shady. Both me and my travel agent tried to get people on the phone the next day to address the issue and they were still refusing to provide names or get someone in charge to speak to us. Not even over the phone. There is something very sketchy going on, feels like money laundering business or some similar illegal business situation. I have never been to a business or establishment that staff and people who handle reservations refuse to give out hotel manager information or names of people in charge. Even if you go to the smallest cafe on the street, a person will show up and say who they are and introduce themselves if there's an issue. I ended up finding out who the owner is, but I am not going to take this further. Just feel like warning people to make a safer and wiser choice. it's all very suspicious and not professional. A shame for a new business in the center of the city.