Tiara Miramar Beach Resort

En ce qui concerne le service l'hôtel et vraiment au bon niveau le personnel et agréable/disponible et très professionnel aussi bien à l'accueil qu'au niveau du service au restaurant et les femmes de chambres Pour ce qui est de l'hôtel , il mériterait d'être un peu mieux tenu ex dans la chambre 607 le tapis et déchiré dans un angle et la balustrade est défraîchi en manque de peinture ce n'est pas du plus bel effet de plus à la piscine un robot orange vous attends sur la terrasse avec les balais pour la nettoyer ce n'est pas la place de ce type d'outillage. La végétation aussi mériterait un petit rafraîchissement avec des plantes mortes et un arbre dommage pour l'effet que cela produit Des parasols récents ou les baleines sont encore protégées par du plastique d'emballage

We had planned to stay for the week but checked out after our initial two nights. The rooms are nicely decorated but shockingly dirty for a 5-star hotel. The rug looked like it hadn’t been cleaned in years, the toilet seat was loose, and the toilet brush holder was literally caked with grime. Throughout the hotel there’s a foul smell. Luckily it didn’t creep into our room, but in the corridors and common areas it was overpowering. It’s more sewage than sea breeze. Not exactly the healthy environment you’d expect, especially if you’re travelling with kids or anyone with asthma. The beach area is poorly maintained. There are two ways into the water: a straight metal ladder, and a metal staircase fitted with wooden planks. The staircase was covered in green moss, slippery to the point of danger, and one of the planks was missing from the bottom step. For older guests or anyone not paying close attention, that’s a real hazard. Not to mention the beach guy is never there, it’s impossible to order food or drinks. Avoid letting the valet touch your luggage or car. They scratched ours, and when we raised it, management hid behind the cameras and insisted the damage must have been there before. Unbelievably dismissive for a so-called luxury hotel. The property itself feels dated and mismanaged. Guests are even being poached by a manager from the neighbouring chateau who paddles over on a kayak … which says it all. On the plus side, the restaurant team were excellent. They went above and beyond every day, and the food was genuinely delicious. The front-of-house staff were kind too, but they’re working uphill against poor management and neglect. Maybe this place was truly special 20 years ago. Today it’s tired, unsafe in parts, and far from 5-star standards. Unless things change drastically, I can’t recommend it.

So this was just not a 5 star experience. To begin - we were given a room which was not what we reserved - without the sea view we had carefully chosen. Took 45 mins before a 2nd (and right) room was offered. While waiting we ordered a bottle of rosé on the terrace, corrected an overcharge on the bill - the same waiter then in the evening commented that “he would tell us the price of the fish, as that was important for us” - frankly insulting . Sun terrace the next day, staff pressure wash the terrace at 11am, disturbing everyone enjoying the peace of the sea view (they stopped when we asked). To note - the hotel is 6km from the centre of Theoule, you need a taxi to reach the local restaurants there. Hotel offer to provide for 35euros - Uber took 1 minute to arrive and cost 13 euros. Good points - breakfast is v good; and the views from the small but charming pool are lovely. Probably cramped in peak summer though.