Laluna Boutique Hotel & Villas

First time traveler to the "Spice Island" of Grenada and although most of my reviews are rather lengthy I may struggle to get out more than what I received at this resort. First things first it is located about 15min from the airport by car. There is NO Uber here but they do have a similar service using an app called "Haylup". I strongly suggest you use this if you decide not to use a rental car. Upon arrival I was greeted with a "Welcome Drink" from the bar...standard yet easy check in and a small tour around the property. My bags were transferred to the Villa (#5) and I was taken in a golf cart up a small hill and down some steps to the home away from home. First impression was that the pics online don't do the accommodations much justice. Its not as "Rustic" as it appears in photos. That was not a disappointing thing to me. The bed was what appears to be a king size, seating areas, nice cozy lighting, mosquito net around the entire bed and of a ductless AC that worked to perfection. Closet space, a digital safe and small fridge filled with overpriced soda and beer and a bottle of wine. 2 cans of equally overpriced pringles for snacks and from here we head to the restroom. The walls were painted blue...working sink, separate toilet room and a semi outdoor shower. I say semi because the shower is surrounded by 3 walls for privacy and there is in fact an overhead roof so its not necessarily "Outdoors" but the open air which is allowed threw an exit from the bathroom to the "Plunge Pool" and a large window with a bamboo shade allows for the outdoor feel. As I stepped out to the deck the "Plunge Pool" is simply that. Its design is small and looks more like a Jacuzzi but there are no bubbles. That would have certainly been a better feature but its more like a location to Sit and relax to cool off or at night to sit and star gaze. There is no light in the pool although one was clearly visible but didn't work so at night it wasn't operable unless u like to sit in the pitch black dark. In addition the filtration system was not working. I literally checked 3 times myself. I made a front desk call about it on day 2 but nobody ever came to fix the issue. I should also mention that a previous guest complained about the pool being dirty and never cleaned. I must add that although there was a reply by management to said post I can speak on my own account that not one time was my pool cleaned or did I see any pool cleaned for the duration of my entire stay. The pools all have a floating chlorine tablet in them and they give you a small net to clean out floating debris. But after using that several times I can say the water in my plunge pool was cloudy and the filtration pump was not working. So for the entire duration of my stay I didn't use the pool...that was disappointing. Other than that the villa itself is beautiful. Note they have European outlets primarily and one us type socket located in the cabinet with the mini fridge so if you are coming from the

Our family had a wonderful first time stay at Laluna Boutique Hotel. We would like to thank the proprietor, Bernardo Bertucci, for putting so much love and effort into the property. The property is ecclectic and beautiful, especially the beach area-- see photos. Laluna shares a lovely beach with the new Silversands Beach House. The water is crystal clear and there is plenty of space for sun and shade. Our villa, villa 3, was just fantastic! Our family of 6 loved staying there overlooking the sea and BBC beach. The biggest asset is the staff. From the moment we arrived, Tracey greeted us at our villa and welcomed us graciously. The front desk, restaurant and housekeeping staff were all excellent and made our stay great. The restaurant was superb with sophisticated offerings and great service. Overall, I highly recommend Laluna!

Do not stay here! It’s a step above tent camping, let me explain. This property is severely misrepresented on their website. The pictures are not accurate to show what it actually looks like. The pool is dirty and dingy. Nobody in their right mind would go into it and it was completely empty of people. The check in process is disjointed. My husband and I waited outside by our luggage. Someone eventually came to greet us. She moved us to the bar area, left our luggage on the side street on the side road. We waited and waited and eventually provided us with our key. Didn’t discuss the property’s amenities, and when we asked about Marriott Bonvoy status (we are titanium) she said we don’t honor status here. Again, Nothing regarding that on their website. Regardless, She handed us the key and then searched for a colleague who would come take us to the room on the hill. Two of these men said they were busy then one finally said he would help, As if he was doing her a favor. Liked mention earlier, The pictures online are grossly misleading. It’s one step above camping. Once we got to our room, it was hot. She turned on the AC. Took a long time to cool. That was the least of our issues. As we were unpacking I saw a rodent on my nightstand. It was on the side table right next to where my head would be. We called down to remove it. Someone came, with nothing in hand and went outside to retrieve a tree branch from the woods and coerced the rodent outside. Not far enough because later that evening it was back in bathroom. Along with the hundreds of mosquitoes. I couldn’t use the bathroom at all and was petrified to go in there. In the room there is only one outlet, on one side of the room. The beds are covered with a net in order to alleviate any bugs to get in, well doesn’t work. We left early the next morning. We explained to the front desk that this property is not as described and extremely misleading. They didn’t care and refused to credit us the remaining 2 nights. They said to email the owner. We have reached out to the owner with no response. I repeat DO NOT STAY HERE! I’m baffled by the reviews and feel very strongly that those reviews cannot be trusted.

Our experience far exceeded our expectations. The restaurant was the best food we had on the island and the accommodations were incredibly pleasant. I want to come back and stay longer. We did a hike to the 7 sisters and found this to be a fun and exciting addition to our trip.

I stayed in a room with a private pool and there was an electrical current in the water! I was painfully shocked in both legs upon getting in, and when I called to report the issue, no one took it seriously. After calling back someone came and confirmed the pool was not safe to use. No one ever apologized or updated me on the issue. Simply not acceptable to have a relaxed attitude toward a safety issue like this, and they did nothing to make it right, like offering to change our room or providing a discount since the pool was unusable. For the price I paid I found this pretty abysmal handling of the situation. It's a shame because apart from this issue everything was great- the property is beautiful, the food in the restaurant is good quality, etc. There were minor other issues (e.g., we prepaid for a car to and from the airport, but the driver still expected us to pay), but those were easy to overlook. But having such a such a scary incident handled so poorly is not forgivable and really soured the stay.

Great place, nice and spread out. Good quality restaurant that doesn't gauge on food or wine price wise. The staff makes a special effort to deliver very personal service. Would definitely go back. Most resorts pack the rooms together, but this is a nice stretch of beach just shared by the guests in the 16 rooms.