The Somerset on Grace Bay

We booked a 2-bedroom Ocean room and were shocked and utterly disappointed to see our room. It was completely outdated and stains on furniture, old yucky blinds. The pull out couch mattress was horrible, too! A fridge in the second room was left open by maintenance and reeked of dirty socks and old wet laundry. We traveled as a family of 4 (2 kids 2 adults) plus brought our nanny. We traveled during peak spring break so of course no other rooms were available. We spent $13k for just the room, and, despite T&C being a pricey island in itself, I feel like anything would have been better than this place! The staff were so rude. No one cared to help or get to know you/your family. I felt I needed to apologize any time I had to ask the beach/pool employees a question because I felt like a burden interrupting their chats. They seem to cater to what must be timeshare or condo owners on property who are repeat guests. One positive was housekeeping staff - they were kind and did a good job. The pool restaurant/ food on property was a joke too. The breakfast items that were actually good all cost extra which we happily paid for. Tea was always cold too. The small pool was cold but at least we weren’t expecting a big pool from the pics. I give it two stars simply because of the beach. It was the dreamiest, clean beach with a lot of privacy and a lot of space to play. You never fight for lounge chairs because this hotel is so small. I have traveled the world staying at 5-star properties in many countries and have never felt so duped before. I was literally embarrassed for having booked this place. We made our reservation a short 2-months prior to our visit, so the island was already very booked up. I would have preferred the next door property for sure - we ate and shopped there multiple times and were blown away by its sophistication. I haven’t written a TripAdvisor review since 2016 just because life happened (married, kids, work, etc) but we travel a few times a year and I felt compelled to share our experience to hopefully save another busy working mama from the disaster of booking this place. Please DM me anytime for specific questions I can help with. Unrelated - the airport is also a hot mess!! We paid express for the express option which was $1k for our group and had we not it would have been way worse with no AC and a baby!

We love the Somerset as this was our third time staying here. My only complaint was that our two bedroom unit floors were filthy. I complained three different times asking for them to vacuum and mop our floor and lanai, but nothing ever changed. I had to wipe down my own furniture out on the lanai as it was black, but I didn’t have a mop to mop the floors Unfortunately, I was just getting over bronchitis and our elevator did not work the entire time so it was very hard going up the stairs multiple times a day. I appreciate the credit for my inconvenience, but I would’ve preferred to have an elevator.

We had an amazing stay with 2 other couples at the Somerset in December! The resort is gorgeous, right on Grace Bay with a large beach & 2 beautiful pools. The boutique size is perfect, not too big or crowded but has great resort amenities. We loved our beautifully decorated and appointed townhome. It was spacious & private, just perfect for 3 couples and would be great for families too. The staff was warm & attentive, catering to all our needs. The resort is conveniently located close to many great restaurants and an easy taxi drive from the airport. We loved our stay at the Somerset and will definitely be back!