The Somerset on Grace Bay

We booked a 2-bedroom Ocean room and were shocked and utterly disappointed to see our room. It was completely outdated and stains on furniture, old yucky blinds. The pull out couch mattress was horrible, too! A fridge in the second room was left open by maintenance and reeked of dirty socks and old wet laundry. We traveled as a family of 4 (2 kids 2 adults) plus brought our nanny. We traveled during peak spring break so of course no other rooms were available. We spent $13k for just the room, and, despite T&C being a pricey island in itself, I feel like anything would have been better than this place! The staff were so rude. No one cared to help or get to know you/your family. I felt I needed to apologize any time I had to ask the beach/pool employees a question because I felt like a burden interrupting their chats. They seem to cater to what must be timeshare or condo owners on property who are repeat guests. One positive was housekeeping staff - they were kind and did a good job. The pool restaurant/ food on property was a joke too. The breakfast items that were actually good all cost extra which we happily paid for. Tea was always cold too. The small pool was cold but at least we weren’t expecting a big pool from the pics. I give it two stars simply because of the beach. It was the dreamiest, clean beach with a lot of privacy and a lot of space to play. You never fight for lounge chairs because this hotel is so small. I have traveled the world staying at 5-star properties in many countries and have never felt so duped before. I was literally embarrassed for having booked this place. We made our reservation a short 2-months prior to our visit, so the island was already very booked up. I would have preferred the next door property for sure - we ate and shopped there multiple times and were blown away by its sophistication. I haven’t written a TripAdvisor review since 2016 just because life happened (married, kids, work, etc) but we travel a few times a year and I felt compelled to share our experience to hopefully save another busy working mama from the disaster of booking this place. Please DM me anytime for specific questions I can help with. Unrelated - the airport is also a hot mess!! We paid express for the express option which was $1k for our group and had we not it would have been way worse with no AC and a baby!

Wonderful resort for all! Went went with 2 adults and a 4 yr old and it was perfect! 3 separate pools, 1 was zero entry and great for kids. Poolside food closes at 6pm, but had a variety of fresh food. Rooms were spacious and very clean, with huge kitchens we hardly used. Great central location on Grace Bay!

My sister and I stayed at the Somerset for the kids February Break for a full week. We stayed in the Cottage 1B which has a loft area with two twin beds and a master bedroom on the 1st floor nestled in the back corner of the room. This room is located close to the Barbetta Restaurant. (Sidenote, dinner at this restaurant takes forever; the service was awful. We went there our first night because our plane arrived late and the restaurant was empty and it took over a hour for salads and chicken fingers.) The kids woke up on Wednesday with rashes on their stomachs. We brought this to the Somerset’s attention and they said it was from the sand. We had all the sheets changed just incase and the problem persisted. We are now home and it’s clear they have bed bugs. They are covered in bits.