The Palms Turks and Caicos

The property was beautiful and the pool area was wonderful. The beach was inviting and always had plenty of chairs. The staff bent over backwards for us, always ready to put towels on our chairs and offer us food and drink. It was such a relaxing and wonderful vacation.

A beautiful, clean, small resort with a very friendly staff. Breakfast every morning was wonderful. The omelets were the best ever. Our room was very nice and clean. T here is only 1 pool so that was pro

Excellent Hotel Hotel was very clean and the staff was friendly. It was not over crowded and didn't have any issues with securing beach chairs and umbrellas or a spot at the pool. The grounds were well manicured and once you walked into the resort it was very peaceful and quiet. Beach is gorgeous!

This should not be considered a 5 star hotel. Our experience here was absolutely not worth the money we spent. The service was not 5 star service! I've received better service from a holiday inn. Our room was very nice and clean. The beach access was great. The pool is okay. There was pee all over the pool bathroom floor, which unfortunately ended up on my clothes so I was soiled in someone else's urine. They did not comp my dry cleaning. The fire alarm went off and I had to evacuate my room. No one was in a rush to fix it or apologize for the inconvenience. I stood outside for over 20 minutes with other guests, while I needed to be inside getting ready for a wedding. I asked for an early check in, they wouldn't accommodate. Even after I had someone else's pee on my clothes. They sent up a fruit plate but it wasn't enough. No one was happy to greet or take care of us. I ordered a frozen drink by the pool and they just let it sit there and handed it to me melted... I tried to order room service at 10:30, they closed at 11pm and told me the Chef had already left. There are no other food options near by. Nothing is walkable. We will not be going back. We had some bad luck, I'm sure it wasn't terrible for everyone but overall it was a bad experience. They had plenty of opportunity to make it better but fell short each time.

The staff were phenomenal, the resort was immaculate, the pool and beach are A1! I loved my stay here! Would definitely return. Great for families couples, or solo

We arranged a three generation stay at the Palms, and it exceeded our expectations. There was a great many things that we liked about The Palms-the quality of the villas, the swimming pool and beach (both perfect for little children), the complimentary breakfasts, and the location. However, what was most striking was the quality of the staff. Everybody we interacted with was consistently pleasant and helpful, and patient with children. This included the people who helped set up at the beach and the pool, the guys who distributed towels, the woman who cleaned our rooms, the people at the front desk/concierge, and the restaurant staff. While everybody was lovely I want to single out Jane, who was a hostess, seated us for breakfast each morning, and made sure the smallest child was well taken care of. But that level of service was shown by everybody we interacted with, throughout our stay. There are a couple of things to consider to make the property even more perfect. There are a lot of choices at breakfast, and it would be good if they offered plain or greek yogurt along with flavored sweetened yogurts-they had plain yogurt but we had to ask for it. Second, The Palms has a surprisingly well equipped fitness center/gym, which is well used. As a result, it's actually too small for the number of people who want to use it in the morning. Add more floor space for stretching or other workout routines. All told, a great vacation