Freesia by Express Inn Ghodbunder

I recently visited Freesia by Express Inn on Ghodbandar Road for a staycation and was genuinely pleased with my overall experience. The room was comfortable, clean, and well-maintained. The service was excellent, with smooth check-in and check-out processes that made my stay hassle-free. However, I was quite disappointed with the food. I ordered dal khichdi for lunch, which was just okay. The Bombay masala pizza was a major letdown—it seemed like pav bhaji was placed on top of the pizza, and it was undercooked. The Kanda Bhaji was nice, but dinner was again disappointing with tasteless dahi chawal served without even a tadka. The Schezwan rice did not meet expectations either. As for the drinks, the LIIT was too mild, with more coke than alcohol, and the guava mocktail was just okay. While the accommodation and service aspects were impressive, the food needs significant improvement. I genuinely request Freesia to focus on enhancing their culinary offerings to match the high standards of their hospitality services.

It was one of the most memorable of experience to have achieved from all levels be that on my personal grounds what I had been seeking towards and at the same time the amazing comfort that was provided to us by the hotel and its overall staff was altogether to another next level. I wouldn't have achieved anything better than this at any other place if I had chosen. Keep up the good work Express Inn as this is not the only time I to have come as I'll be coming in most regularly, for you'll truly touched my heart. You'll bought in the smile that I had it long missing out in my life for quite sometime. A special word of mention goes for Laxman from the Reservation Desk who did all kinds of workability for accommodating us, though being so very hard pressed because of year end scenario. The Front Desk Manager Ms. Lovely who ensured to give all her care and attention throughout be that on our arrival until we leaving. She ensured to not get us disappointed anywhere to the extent of even accompanying ***** with us to our room. The Bar & Beverage Manager - Keith who ensured to release out his time for us to interact with him whenever we were around to give us the much needed solace and laughter under his care and attention. Yogesh-The Bell Boy who is such a delight to be around with who not only holds an amazing personality but is one of the most sweetest of person I having met. A rare individual to be found these days who is so gentle, polite and highly comforting. Hope he achieves much more greater success in the hospitality industry unlike to what he is currently doing out of responsibility which actually doesnot justify to his personality which is meant for him to achieve much more bigger. The overall staff of Astria the in-house Restaurant which I can't express in words to what all they did forth in order to solve off our hunger pangs when we happened to miss out on the breakfast schedule. The House-Keeping staff too was always on their toes and readily available whenever we required of anything even though a whole lot was going at the same time at the facility especially of a certain VIP event. Lastly my word of gratitude even goes for the security personnels at the gate who remain energetic and most responsible throughout to cater to our car parking worries. Always more than ready to help & assist by providing timely valet services. May God bless everyone for Express Inn to become even more valuable to what it already is