Embassy Suites by Hilton Temecula Valley Wine Country

出差公司預訂，還不錯，交通方便，離客户公司較近

The customer service was excellent. The room was pretty dirty and it had cobwebs sticky floor stains on the carpet. Cracked mirror rust in the sink. But the customer service was fantastic if they were rude, we would’ve just left. The workers should get a really huge raise for the conditions they have to work in.

Convenient hotel. Enjoyed the free drinks and breakfast. Needs updating as the room was pretty dirty.

The outside of the property is very nice and historic looking however the interior is very outdated. There was a severe sewage backup that stunk up the entire lobby/bar area. Our room was extremely outdated. The bathroom slider door kept coming off the hinge, and our tv was malfunctioning. Maintenance was called and the issue was supposedly resolved however it was not. They were very understaffed which hindered the quality of care however certain staff members we polite. The only positive experience from my stay was the breakfast buffet. The made to order grill was delicious! Overall, it was less than okay. I don’t see our family staying here again until renovations are done.

The properties customer service was poor, upon check in. Although there was confusion due to ******* not providing the necessary information to the hotel, there were no efforts to problem solve. The hotel just wanted me to pay for the room twice. In addition, the hotel is ran down, there’s poorly done repairs to the property which is not esthetically pleasing, and there was a fool odor coming for the bar/dining area. The “breakfast” was limited to an omelette, pork sausage and cereal, which is beyond basic. I would NOT Recommend this location for any price over $100.

The staff is very friendly and helpful. The hotel is older, but we were told that renovations are planned for next year. The rooms are spacious with great layouts, though the property could use some updating. Breakfast is offered every morning and includes a custom omelette bar, which is a great touch. They also provide complimentary drinks and snacks for adults in the late afternoon, adding extra value to the stay. Only three stars because of the need for renovations.