Beach Hotel by Zvieli

Extremely friendly hotel in a perfect location. Breakfast excellent. Free cocktails in the room was a great touch. Would recommend in a heartbeat - far more personal than the larger chain hotels. Gil at reception was amazing. I couldn't fault his service and attention to detail.

We stayed in Golden House TLV from 19 June 2023 to 26 June 2023. On 25 June 2023, between 6am and 9am, we were robbed while sleeping in our room (overall value of the stolen items of approx. €5,000). The circumstances of this burglary and the attitude of the hotel staff were extremely suspicious and indecent. It was clear that the hotel staff were in concert with the thieves. We have vainly tried to speak with the manager for two days, but the staff changed every couple of hours and everyone pretended that they have just arrived and knew nothing. All they were trying to do is to offer us a bottle of cheap alcohol hoping that we forget about everything. Moreover, the hotel refused to show us the videos from the CCTV cameras. The hotel clearly does not insure any security, so that anyone can easily get in and rob the guests. If one of us woke up during the burglary, this criminal could have injured, killed or raped us (we were sleeping almost naked, without blanket, because it was hot in our chamber). After months of unfruitful communications with the hotel and with *********** (often without any answer), they only offered us a one free night in the same hotel as a compensation. The hotel promised us to consider other offers but doesn’t answer our emails since 28.07.2023. We are extremely outraged and humiliated. To summarise: + nice location + balcony -noise from the road -tiny uncomfortable, badly equipped bathroom -lack of cleanliness -no security system (not safe to stay at this hotel !) -negligent attitude towards the guests

Wanted to like this little hotel in an old Bauhaus building but the room was dirty, towels are threadbare, wallpaper is peeling, the odor in shower stall in unbearable. The all-day espresso machine that they advertise has been eliminated. Seems like no one is maintaining the property. Pity. It’s just a 2-star hotel.

We've taken the penthouse room with the ocean view and it was the best room we've in tel aviv so far and we've been in many. the hotel staff were very very nice and the service was great. this is certainly an hotel that we will revisit

Great hotel with the friendliest staff, great bed. I didn't sleep so good in long time! Close to the beach and only a 10 minutes walk from the market. The staff is very helpfull with answering questions.

It is regrettable that the otherwise positive experience we enjoyed during our stay at Golden House, with its excellent location near the beach; comfortable room; welcoming, engaged and helpful front desk staff; and exceptionally delicious breakfasts was diminished by the below three issues. I had so much wanted to give a glowing review of your hotel on TripAdvisor, but based on the following, I cannot. Our stay was begun and ended on negative notes, all of which were reported in writing to the hotel with more than ample time for the courtesy of a response before the date of this review. 1. Upon arrival, experience with car service booked for us through the hotel’s website for airport transfer was poor. Driver had another person’s name (“Txxxxx McClxxxxxx”) paired with my cell phone number and the wrong destination address. Driver’s sign identified the wrong guest, and we did not connect at the designated meeting spot until I responded on WhatsApp, causing anxiety and frustration after a 14 ½ hour flight, as well as an unnecessary delay. Reported the issue in writing to Golden House on the day after arrival, and spoke with manager on duty about it as well. Neither explanation, nor even acknowledgement of my email, was ever received. 2. Asked for assistance in booking a car service transfer from sister hotel in Brown group on 3/6 at 8am to Jerusalem for 5 persons (minivan) upon our return to Tel Aviv the week following our stay at Golden House. (We were advised to arrange in advance due to late arrival at the other Brown property on 3/5.) All of the following Golden House staff members worked on this booking request: Ilona, Odri and Masha. A cash price was quoted for the ride and I was told by all 3 staff members to expect an email confirmation from your service provider. Neither the promised confirmation nor any further communication from hotel staff was ever received. ADVICE: Communicate! If you are unable to arrange a requested service for a guest, the minimum of courtesy and professionalism would be to let them know that, rather than just leaving them in a “black hole” of silence. 3. At 3:30 am on the morning of our departure (3/1/23), we discovered that we were locked into the hotel. This presented a serious safety concern in addition to being a significant inconvenience. Hotel staff was aware of the early morning departure since they had booked the airport transfer for us. While I appreciate that the “no show” of a reception staff member presents a problem for the hotel, dealing with that problem should not be transferred to the guest. Fortunately, our driver, Ronny, was able to get assistance from the night staff at the adjacent Brown Beach Hotel.