The Westin Resort & Spa, Himalayas

I stayed in this place for one night on 30th April, 1st May. The hotel is really upscale, luxury. Unfortunately it is letdown by really pathetic service. Rather than just saying, let me give an example. I booked this place because I was driving a EV and this place has a level 3 charger on premises. The charger is in the reception porch of the hotel. When I arrived, the charger was partially blocked by a Fortuner (ICE car). I request the valet to move the car but he plainly refused. I also saw multiple cars parked near the charger. Anyway, I somehow squeezed into the charger parking and put my car for charging. The valet came running and asked for my car keys. I politely told him that I normally don't give keys to valet because on my road trips the car is full of valuables and hotel doesn't take any responsibility for valuables. After a small argument, I finally convinced him that as soon as my car is charged, I will come down and move it to their parking myself. The funny thing is that there were multiple cars parked there and they were not bothering the valet at all. Later I realized, their parking is quite a distance away and valets don't want to walk up and down the hill so they use the area around the charger to park the cars, so they don't have to walk too much. This when most of them have golf carts to go around. Next day morning, I asked them can they drop me to the parking in their golf cart, they said the driver is not there. The hotel is in a very picturesque location and has magnificent views from the rooms. Also, food etc is great. It is just unfortunate that even with premium pricing, they can't take care of basic customer service.

I recently spent a family vacation at the Westin Himalayas I must say the staff and the stay was excellent The senior manager, Ms Priyanka Banerjee Was extremely kind and has taken care of even the smallest need personally She was extremely gracious and upgraded us to the pool suite as we were celebrating a birthdaythat weekend I truly wish to thank her for the extreme kindness and care that she took and for going out of the way for us Thank you and my immense gratitude

Right from the check in to the check out, the experience was pure joy. The surreal views from the pool, the breakfast with live flute, the high tea and the MVP : the staff. All the above have made our experience truly memorable. It’s a great property situated at a hill top, with views of the Himalayan range and the flowing Ganga river. It’s super kid friendly with a lot of activities and a fun zone called Hakuna Matata for kids. I have a long list of people who’ve made our holiday all the more enjoyable. Sneha, Aditi and Prem at the front desk. Bishal at the pool side. Rohit, Ishita abd Zonuni at Akasa. Chef Ashish who was very courteous and obliged all our requests. Sumanta and Krishna from room service. And finally Sachin at the spa. I believe it’s the staff which makes the guest feel at home, and kudos to the whole team at Westin Himalyas. You guys are doing a superb job.