Espinas Palace Hotel

Jeg er iraner, jeg bor i Spanien, jeg kom til Iran som en overraskelse for min familie og besluttede at bo på et hotel. Hotellet er meget luksuriøst konstruktionsmæssigt, servicemæssigt er det desværre ikke luksuriøst og kvalitet i service for rejsende, der bor på hotellet. Fordi hotellet udlejer sine haller til virksomheder, reducerer det kvaliteten af ​​servicen til hotellets hovedgæster til seminaret. Alle mødelokaler er fyldt med udlændinge. Cafeteriet, restauranten og endda poolen er fyldt med ikke-residenter. Hotellet mangler kapacitet til at udføre sine opgaver. Bemanding og servicekvalitet er dårlig. Personalet mangler kendskab til fremmedsprog, personalets smerter og træthed, dårlig hygiejne, dårlige uniformer, dårligt udseende, dårlig tonefald, dårlig personaletavshed, kundevejledning, kollegavejledning, dårlig menubeherskelse og urimelige ekstra gebyrer. Hotel-relaterede taxatjenester i byerne er stærkt overbelastede. Jeg mener, at vi er nødt til at ændre processen i vid udstrækning til gavn for hotellets gæster.

Fantastisk oplevelse, stærkt anbefalet.

As a frequent traveller to Tehran Iran ( every 3 month) I did stay at various 5 star Hotels in Tehran. However, the expectation to stay at Espinas Palace was very high, specially for the amount everyone is paying. Our Room had no windows, when I questioned them, they just told me only smoking rooms have windows. Rooms are very small and very not hygenic, old carpets, old toilet seats, very old bathroom. Regarding the staff, the Person at the elevator just questioned my mom and me ( anybody else could easily go into the elevator without being asked)if we had a room to stay at he wanted to know our room number, let’s do not forget that everyone needs a key to tap in order to get up to their rooms, when the lobby manager was advised he just encountered us , it’s for safety reasons!? Still didn’t get the point to have key taps to go up into the elevator if it’s not safe enough and why we were only questioned. Breakfast staff was very friendly, and the variety of specialties they offer is amazing. Overall, I had a horrible experience and couldn’t wait to check out the next day. Definitely don’t recommend espinas palace . Not worth it all.

The location it was perfect The place looking so beautiful But in the room, I receive it one King bed they give me some room They have two bed And TV not working And one Electric switch plac close to the bed, it’s not working.

Hotel have not enough room facilites.

Great Experience. Friendly and welcoming staff. Safe. Amazing buffet.