Hotel Astoria Tbilisi anmeldelser

Starting with the staff here are the rudest people I’ve ever met (myself belongs to the same industry and having an exposure to different culture and people the staff here are completely inhospitable),unhelpful at everytime.The amenities that they claim on websites are misleading.. upon checkin on 20th July the receptionist briefed about the hotel adding that the pool was under construction however we could use the other block’s pool which belong the the same hotel, on approaching the same I was redirected to another building to use the pool and let me add which was accessible if you walk down the streets, cannot imagine myself or anyone walking down the streets to use a pool which was supposed to be a part of the same hotel.. coming next they will not provide you any complimentary water( which they claim to be complimentary) the receptionist refused to refill water more than 1 bottle per person in a day but she was happy to sell the same water which is supposed to be complimentary and a basic necessity..there are no room service at all, we asked the receptionist to renew our bath amenities on the second day to which we received a reply saying “ I cannot come, you need to come to reception and get them”.. being entitled of complimentary refreshments, we never used any, never asked for Housekeeping because when we asked to do so no one turned up since our second day of stay but we let it go what’s upsetting is that the staff is ready let you die thirsty even in the middle of the night and push you to buy water that’s supposed to be complimentary..the staffs treated us as if we were staying for free and we were under their favor at all times .never recommending this hotel or any hotel that’s under their chain..imagine yourself dealing all this after a long tiring day on a vacation