Cron Palace Kosher Tbilisi Hotel

I had terrible experience from the beginning till the end of my stay. I booked room with a balcony. Irma (manager) said that they have even better room ready before check-in time. Of course, after 16 hours trip I was happy to take “even better room”. My room didn’t have balcony. I went downstairs and told Irma that my room doesn’t have balcony. Irma said that she didn’t mentioned anything about balcony and this room is safer for my kids. Irma refused to change room for me because she said that I shouldn’t agreed to this room from the beginning and someone already took room that I originally booked. Also, my “better room” didn’t have an AC and I had to keep windows always open which definitely wasn’t safer for my toddler. Location is really bad for people who stay there for Shabbat and holidays. Hotel located far from everything, there is no place to take a walk, no parks and it’s impossible to stay whole day in the hotel in a very small room. I was there with my kids and it was really horrible experience. Since it was really difficult to stay there during Shabbat with kids, for my last Shabbat I rented apartment in the center and I asked Nino (I guess, she is manager on the kitchen) if she can prepare food for Shabbat and I will have someone to pick up meals for me. So, she prepared Friday evening meal. In the Saturday morning Nino said that we didn’t discuss anything about Saturday meals. Really surprising that manager in the kosher hotel doesn’t know how long Shabbat lasts. Convenience of having kosher food in the hotel doesn’t compensate bad location, small rooms and not helpful staff. For kosher travelers I would rather recommend to stay close to the Great Synagogue of Tbilisi and order Shabbat food from Mendi’s.

Really friendly staff, they spoke English, helpful with any issue that came up, resourceful. Nice rooms, clean, helped organize day trips and gave tips to maximize time, good breakfast. Kosher restaurant. We recommend the Georgian dishes.

The worst service and check in i ever had. The staff has no manners and has no will to help its visitors. In the check in we got handed dirty rooms and instead were offered to stay in normal rooms instaed of the suites we paid for. The showers were not functional and the doors didnt work properly so you cant even lock it. Wouldn't reccommend for anyone unless you want to spend the day complaining about problems in your room and get no satisfying answers.

Хотел отменить бронь 27.10.23. Ужас, позвонил, пообщался с администратором, не ресепшн, а администратор, обвинила меня, что я русский, оскорбила, назвала агрессором! Сказала, что нас ненавидит! Кричала. Дальше сами решайте....