Qarvasla Hotel

Very good hotel. Recomended

我分開訂單作了3晚預訂，我說明我房型不同進行溝通時，前台表示第1-2晚我不用換房間，第3晚入住時才更換房間。第二天下午4點我回酒店後，前台告訴我把我房間所有的東西都搬到另一個房間，因為我第二晚預訂的房型不同，包括私人貼身內衣、私人床單枕套、私人牙刷、毛巾等（換房路徑需要穿過整個大堂區域並換乘電梯）。進入新房間發現我裝頸枕的袋子放在地上，內衣褲貼着廁所牆身掛著，床單枕套直接放在沙發上而不是床上。我非常介意我所有的東西都被弄髒了。 第2晚房型給了位於酒吧餐廳上面的房間，10點鐘後音樂聲還動次動次地響，睡不著的我躺在床上打開床頭燈，看見一隻白色的蜘蛛。跟前台反映後，他說謝謝你的意見。然後事情就完結了，我一晚上没睡好。 果斷退掉第3晚的房間。

I am extremely disappointed with this hotel and its management. Four months ago, I made three separate reservations for my family, who are traveling from three different countries, to meet and celebrate New Year’s in Georgia. Choosing a hotel that suited everyone was already challenging, and now, due to the hotel’s negligence, we have to start the search all over again—with prices now two to three times higher than when we originally booked. Suddenly, the hotel canceled all our bookings without any notice or explanation. Over the past week, I have called five times, but each time my calls were either ignored, disconnected, or met with evasive responses. No one has been willing to assist, and the manager refuses to speak with me or offer any solutions. This is the worst customer service I’ve encountered. It’s clear they canceled our reservations to take advantage of higher holiday rates, which is appalling. If you value honesty and reliability, stay away from this place—they will leave you stranded without hesitation.