Gæstebruger
14. marts 2025
My husband and I are truly satisfied with our previous stays at Marriott hotels, from the US to Dubai. But this time, it's different. We just checked out from our stay at Townplace Suite, Taylor, Michigan. The hotel and our room were clean, and the breakfast was good as well. The front desk staff, Haina and Olivia, were really helpful and respectful. However, we were truly disappointed that no one cleaned our room during our full week stay. They didn't take our trash, and we had to approach them to take our trash and replenish our room. Despite constant requests to the front desk and cleaning staff, nothing happened. We even checked out on our 6th day and checked in again for another day, but they still didn't clean our room. I'm not sure what standards they have at this hotel, but it was truly disappointing. Fortunately, the hotel is new and still looks and smells clean. I hope the management will look into this and maintain their high standards, as I remember. Thank you.
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