Princess Taurito

I will try to give the best possible description for our 12 night stay at this hotel. The hotel is all about appearance. They don't really care if the guests are satisfied or not. My review is based on our "dysfunctional room." The first day we came (30th December) when we tried to make check in the people working on the reception couldn't find us in the system even though my husband showed Qr code from booking on his email. The person said "Are you sure you booked your stay in this hotel " ‍♀️ "of course we are sure we paid quite a lot of money and we had the payment with us on a paper " after a while they found our booking. Room on 11th floor with amazing view but after showering we noticed the water doesn't run off and many times it was a flood in the bathroom, like a real flood. I think we complained about that more than 5 times, and that was like the first 2,3 days. Someone came to check and "fixed it" but it was not fixed so we complained again and we were sooo polite that i was thinking if it was someone else probably it will make such a scene there that they will get hundreds of benefits to please the customers cause it was not our fault that the toilet was not functional and we didn't want to "destroy the whole room" cause of water flood. Once at the reception they told us that maybe we could change our room if the problem was not fixed, but they didn't change our room unfortunately. I even told them that i don't care if I'm going to sleep in the reception or in a nice room cause i just want to take a normal shower and wash my hair without stressing that after 2min it will be "room with own pool" in the shower! The door of the room blocked like 6,7 times, so technical support came to "fix it." Imagine at 11 o'clock in the night, and they are on the door so loudly. The funny thing was that every time we reported that, they were saying on spanish, " Oh the same problem as always with that room," but they didn't know i understood Spanish. So even people knew the room was not functional they were still offering it like ***. Don't let people stay in those kinds of rooms! The good thing was the animation team. Very professional and always trying to gather people for some activities. A lot of activities for kids and good mini disco & kids club. Here, i would definitely give 10/10. Different varieties of food but sometimes tasteless. Two times for breakfast, the cucumbers and tomatoes were not fresh. Good organization for New Years Eve! (Amazing 5 course dinner, very fancy and professional) Good snack bar and fresh food there! Ice cream and desserts every lunch and dinner! The hotel is located on the beach but waves on the beach and the red flag every day was not so nice to see so we were going to "puerto de mogan" very often with q shuttle bus provided by the hotel. We decided that we would not come back again to this hotel, and next time, we will read the bad reviews first!

Beautiful hotel newly refurbished. Staff lovely and food and drink first class. Only letdown is the horrible ignorant guests who can’t even say THANKS to the lovely hard working staff . Some people need to have a long hard look at themselves

Beautiful hotel, great setting. Staff are brilliant. We were there Christmas Day and enjoyed the Gala Dinner. The rooms are suitably appointed and the whole hotel is spotless. Looking forward to returning. A second bar in the busier evenings would be helpful.

We arrived day after the initial reopening to Princess Taurito. This was our 4th visit and I have to say it definitely NOT going to be our last. As a family of 3 we had a fantastic 10 days and met some wonderful people while we were there. Thank you to all the staff who worked tirelessly to provide an exceptional service to all their customers. I know it was a tough week for some but you all did so so well. I can't wait to make my 5th and 6th visit next year. So on that note I wish everyone at Princess Taurito a Merry Christmas and a Happy New Year....... M, J & K Ives xXx

Find myself a very tolerant person and normally let things slide but this holiday has left a bad taste in my mouth ! We stayed February 2025 . We have stayed in the princess sister hotel in maspslomas so we were expecting great things. Sadly , as a family we got very sick (d and v) this was food related , the hotel tried to tell me only a small minority of the hotel was ill and the notovirus played a part. Several guest we spoke with said they had also been unwell. The pool floor tiles are coming off ! We were on the 10th floor and I complained twice about smell of the air conditioning (awful , like bin juice) but in the end we just turned it off as it was never resolved . We queued daily ! after our long flight to get the Keyes for the room , for dinner / lunch and breakfast. Service was very slow tables were left with dirty dishes and food even the pool area was dirty. We payed a lot of money for a this holiday / hotel you expect the standard to be higher than what we received. The only great thing was the weather ! Sadly I will be reading other reviews before booking with this group again . Very disappointing Tui I would worry if I was going in the height of summer when the hotel is full !

Lovely hotel, although rather large for me as a solo traveller. My room was on the 7th floor with a wonderful balcony view of the sea. The room was clean and a very comfortable bed. A small fridge, ideal for keeping fresh milk for the morning cuppa. Unfortunately, I did eat something that didn't agree with me and I was ill on my last full day. The TUI Reps were very slow to respond for my request for assistance, however the hotel staff were wonderful and helped me to obtain what I needed to help my situation, 10/10 for the brilliant staff. 0/10 for the TUI Reps!!