Zahra Ali Tan
7. februar 2025
Check-in and check-out went smoothly, but breakfast was a huge disappointment. There was no proper coffee machine, only a small jug of espresso and milk for nearly 500 guests, leading to constant refills and long waits every morning. The food quality was poor, with limited choices, and many items like fruits and juices were not replenished, especially when breakfast service was supposed to last until 10:30 AM. Due to long queues for seating, by the time we got a table, most of the food was already gone.
The chefs seemed inexperienced, struggling to prepare eggs correctly despite multiple requests, and the result was always too oily. Given the high price of breakfast, I expected better service and food quality. To make things worse, a staff member named Mohan, who was acting as a barista, was rude when we asked for a latte, assuming it was included in the RM40 breakfast, as it is in most hotels. Instead, he responded with a sour expression, saying it cost RM16 without any courtesy.
This was my worst hotel breakfast experience in Penang, and I wouldn’t return or recommend it to anyone.
Oversæt