Sbn Suite Hôtel

No heat No towels - asked for some and only received 3 Brought an older radiator style heater just 1 Second room double beds had no blankets No hand towels No floor towels Let me share with you our experience with SBN and their stingy an deceitful practices. Imagine getting to your hotel at 630pm to check in after a long day of sight-seeing in the cold and rainy weather with your family. It’s evening time and you’re chilly, exhausted and everyone is ready for a warm shower and cozy bed. You get inside your room only to notice it’s uncomfortably cold. You turn on the thermostat to the heat setting and go to wash your hands and notice there are no towels anywhere. You dial the reception to request towels and the housekeeper brings you 3 bath towels even though there are 4 people on the reservation. No hand or floor towels were provided and the floor tiles are cold under your feet in the bathroom. You ask the housekeeper why the thermostat isn’t working and she tiptoes around an answer and says the system is down. At this point in the our experience, we’re increasingly agitated and ask for heaters. The houskeeper said “she will see what she can find” and when we asked for 2, she said she could bring 1. We told her that we need one for each room because my 1 year old and 3 year old would both need heaters since they sleep in separate rooms. Again she said that only 1 would be provided. I dialed the front desk back and ask why we were not informed about the heat situation and he dabbles around an answer and eventually says, “isn’t the maid bringing you a heater?” By this time it’s 8pm and I’m on the phone with Orbitz trying to solve our problem. Orbitz offer us to switch hotels but we were reluctant to do so with it already being so late into the evening and having to scramble to find new accommodations on a whim which could accommodate a family with young children and we had already ordered dinner by room service. Housekeeping brings the heater and it’s an old radiator style heater. I told her she will need to bring extra blankets for my toddler since the heater will have to go in the room with my baby. She is clearly annoyed with us at this point and brings 1 blanket. We were not able to shower ourselves that night or our baby & toddler because the room was too chilly. When we were getting ready for bed, we see that in the second room with 2 twin beds there are no blankets, just a top sheet. We call again and ask for another blanket and the housekeeper begrudgingly brings another. I ended up getting sick from the food an was vomiting by 1230am. The beds were hard and the springs are loud and the room didn’t reach a comfortable temperature until about 230am. In the morning we moved the heater to the bathroom while we went to breakfast so it would be warm enough for us to shower. We went to the breakfast buffet in the morning and that was surprisingly nice. They also offered us a 1 hour later checkout. While I was showering, a man came to our room t