Gæstebruger
1. marts 2025
Absolutely disappointing experience at this resort. The quality of service was outrageous: not only was the staff rude and unprofessional, but they never bothered to address the issues we raised. When we arrived the rooms were not ready, it was 8pm, this is completely unbelievable. To make matters worse, the manager in charge was completely unprofessional and rude beyond any limits. We expected much more from a place that claims to be a luxury resort, but unfortunately, we couldn’t find anything that justified the price we paid. We will never return and highly recommend avoiding this place. I don’t really understand how is possibile that this place has so hight points on Google/ Booking, believe me it was completely a utopia respect the kindness of the local people. Even asking for a bottle of water was a problem, I don t really understand, it was really disappointing, considering the kindness of local people outside this resort. To sum up I completely suggest you to avoid this “resort”.
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