The Smokehouse Hotel & Restaurant Cameron Highlands

Website stated ‘polished’ (service). This was not across the board. The worst was the unfriendly receptionist called Teo, who has no customer service. Smokehouse is in desperate need of a deep clean and maintenance. Chipped bath tub, chipped restarant tables, Dirty rugs, cushions, upholstery and an unsightly sun roof over the restaurant, are signs of neglect. The Glenlee suite’s shower head was broken. We lodged a complaint before leaving for a day’s sightseeing. We returned to discover nothing was done and staff at the reception, who included Teo, had no recall of our complaint. Pillow casss smelt stale and awful. We brought it to Teo and asked her to smell it. She just stared at the pillows, refused to remove her face mask to smell the pillow cases until we insisted for the umpteenth tkme. Unbelievable. It is far from polished. The rooms facing the road, are very noisy throughout the night and day. Do not book these. We do not recommend stays at the Smokehouse. But do go for meals because the waiters are good and the food is pretty decent.

This is one of the worst and poorly maintained hotel. Sofa and carpet was very dirty. Bathroom rail was almost falling off. Table and cupboard has old wornout marking. Bed linen was dirty. Walk up stairs, leading to the room was uneven, and partly shertered by rusty metal roof, with rain dripping on us. Whole established was too under maintained to be collecting any $$ at all Water heather was a tank based where 2 units were sharing 1 tank. Just happened the backup heather in house unit short circuit or tripped (both units same time??) Causing in flow water to be cold! If based on the tank water, once 1 person used, the others in 2 rooms that i booked couldnt bathe. Reception asked me to wait 15 mins before the next person gets to shower. Imagine, it would take to shower as I have booked 2 rooms with 4 adults!! Probably a tasks to complete in 1.5 hrs After a second call to recep saying i would ask for my money/ refund back, then they offered to send a maintenance guy over. Issue was fixed, but it was late night, and a few of us did not shower for the night. Finally last straw, we checked out the following day, even though I had booked 2 nights. Hotel staff did nothing not even any words upon hearing it.

No complaint about the hotel, excellent ! However, the traffic jam this area is so heavy.

Management is ultra unfriendly gone the old smoke House hospitality the comon staff are nice but all inexperience they listen to the Management keep apologise and I am a repeat customer stay more then 12 occasion for the last 20 year I come back here because of memory better go stay elsewhere

Amazing place. Very private. Service from staff was excellent. Always wanting to please you.

Overall, quite good for business or leisure trip. Looking forward to come again. 3rd time being here, and has tested variety of room types.