Royal Orchid Hotel Guam

Royal Orchid Hotel Guam anmeldelser

Royal Orchid Hotel Guam

626 Pale San Vitores Rd, Tumon, Tamuning, 96931Vis hoteloplysninger
Royal Orchid Hotel Guam
Royal Orchid Hotel GuamRoyal Orchid Hotel GuamRoyal Orchid Hotel Guam
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Gæsteanmeldelser

4/5
Meget god
47 anmeldelse
Bekræftede anmeldelser
Placering4.2
Faciliteter3.9
Service4.0
Renlighed3.8
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Alle anmeldelser(47)
Positive anmeldelser(37)
Anmeldelser med billeder/video(22)
Fantastiske værelser(10)
Fantastisk beliggenhed(10)
Praktisk beliggenhed(8)
Brusebadet var svært at bruge(5)
Venlig vært(5)
Negative anmeldelser(10)
Gæstebruger
Delvis Havudsigt Twin Værelse
Overnattede i dec. 2024
Rejs med venner
1 anmeldelse
3.5/5
Slået op den 20. jan. 2025
the room is surrending by a weird smell, and seems like it's too humid.
Oversæt
Svar fra overnatningssted: Thank you for your feedback. We apologize for the unpleasant smell and humidity in your room. Your comments are important to us, and we’ll address these concerns with our team to ensure improvements. We appreciate you bringing this to our attention.
Momo
Superior-værelse med to enkeltsenge
Overnattede i apr. 2024
Solorejsende
1 anmeldelse
4.5/5
Fantastisk
Slået op den 20. maj 2024
Love the room but air conditioning needs improvement love the view
Oversæt
Svar fra overnatningssted: Hafa Adai,Thank you for your feedback! We're glad to hear you loved the room and the view. We’ll work on improving the air conditioning for a more comfortable stay. We hope to see you again soon!Best Regards,
Sapio Sexual
Superior-værelse med to enkeltsenge
Overnattede i okt. 2023
Rejs med venner
15 anmeldelse
5.0/5
Enestående
Slået op den 26. nov. 2023
I was impressed with the quality of the hotel. On the outside, it looked shabby but on the inside, it was fancy really! Service was good with full suite of toiletries.
Oversæt
Svar fra overnatningssted: Hafa Adai,Thank you for your kind words! We’re thrilled to hear that you were pleasantly surprised by the interior of the hotel and enjoyed our services and amenities. We appreciate your feedback and hope to welcome you back for another great stay!Best Regards,
Ronnie Lee
Superior-værelse med to enkeltsenge
Overnattede i mar. 2024
Familie
1 anmeldelse
1.7/5
Slået op den 24. apr. 2024
The hotel is located upstairs in like a little shopping area with no signage whatsoever knowing it’s a broken escalator there is no Wi-Fi. It’s broken as well as well as one of the other elevators is broken when the maid comes all they do is bring towels they don’t clean they don’t make the beds. Absolutely nothing not impressed.
Oversæt
Svar fra overnatningssted: Hafa Adai,Thank you for sharing your experience. We're sorry to hear about the issues with the location, broken escalators, Wi-Fi, and lack of cleaning service. Your feedback is important, and we will address these concerns with our team to improve future stays. We appreciate your insights and hope to make your next visit better.Best Regards,
Gæstebruger
Delvis Havudsigt Twin Værelse
Overnattede i dec. 2024
Familie
1 anmeldelse
4.0/5
Meget god
Slået op den 9. jan. 2025
Almost good. Olny Wifi not good.
Oversæt
Svar fra overnatningssted: Thank you for your feedback! We’re glad you had an overall good stay. We apologize for the Wi-Fi issues and will work on improving it. Hope to welcome you back soon.
Gæstebruger
Superior-værelse med to enkeltsenge
Overnattede i jan. 2024
Par
3 anmeldelse
2.0/5
Slået op den 13. feb. 2024
We checked in early in the morning , the staff at the desk were wearing wore and causal TShirt , very unprofessional There were no signs to where to check in . Lobby was shabby In order for us to go to the room earlier we are forced to paid extra $60 dollars extra even though there were rooms available The size of the unit is quite good however overall were very old fashioned and outdated We stayed for 4 days but no cleaning service has been done No linings has been changed even though we have requested so many times at the front desk , they informed us to put in our request everyday which I did but things never happened it isradiculas! WiFi is not working .. Shower head dropped and out of order Telephone in the room was not connected One good thing about the room was they updated the toilet bowl to a sophisticated self cleaning one , which I gave them a thumb’s up .. Hotel location was ok Overall the hotel has potential however needed so much updating and cleaning ! Management needed to be improved !
Oversæt
Svar fra overnatningssted: Hafa Adai,Thank you for your detailed feedback. We sincerely apologize for the issues you encountered during your stay, including the check-in experience, lack of cleaning service, and maintenance problems. Your comments about the staff professionalism and overall condition of the hotel are noted, and we will address these concerns with our team. We appreciate your recognition of the updated toilet bowl, and we hope to make improvements to enhance your experience in the future.Best Regards,
melanie wenceslao
Delvis Havudsigt Twin Værelse
Overnattede i nov. 2024
Par
2 anmeldelse
5.0/5
Enestående
Slået op den 15. dec. 2024
Good friendly good nice
Oversæt
Svar fra overnatningssted: Thank you for your kind words! We're happy you had a good stay and hope to see you again soon!
Melani
Delvis Havudsigt Twin Værelse
Overnattede i apr. 2023
Familie
3 anmeldelse
5.0/5
Enestående
Slået op den 1. jun. 2023
We love the view of our room side...the bathroom i love it
Oversæt
Svar fra overnatningssted: Hafa Adai,We love the view of our room side...the bathroom i love itBest Regards,
Evelyn Soto227
Superior-dobbeltværelse
Overnattede i apr. 2024
Solorejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 23. maj 2024
The best ever.
Oversæt
Svar fra overnatningssted: Hafa Adai,Thank you for your feedback! We're glad to hear you loved the room and the view. We’ll work on improving the air conditioning for a more comfortable stay. We hope to see you again soon!Best Regards,
Gæstebruger
Superior-dobbeltværelse
Overnattede i jan. 2025
Familie
11 anmeldelse
4.7/5
Vidunderligt
Slået op den 4. feb. 2025
2月3日清晨,我從酒店退房,還車以後租車公司送了我們去機場。到了機場的值機櫃枱我才發現護照不見了!而且要命的是我根本不記得是什麼時候不見的!而且因為不確定我的護照在哪裡遺失的,我需要回憶所有我用過護照的情況,當時根本一點也想不起來除了辦理入住還有什麼時間用過護照,我的IT&E的電話卡可能因為合約到期不再有效所以我沒辦法打酒店電話,我在機場跟工作人員説明情況以後,機場工作人員幫我打了電話給酒店,然後我打到了車趕往酒店。我一路上非常焦慮非常沮喪也非常自責,要知道這個時候距離櫃枱關閉衹有45分鐘了。但是出租車司機他非常好,一直在安慰我。到了酒店我把孩子留在車裡,然後一路跑向蘭花酒店的前台,清晨的大廳已經有人在等候了。我奔向前台,前台的先生已經把我的護照拿在了手裡,那就是我的護照!蘭花酒店的工作人員在房間找到了我的護照!感謝所有人,我真的都快哭了!要是沒有他們,我會遇到非常大的麻煩,真的太感激所有幫助我的善良的人們。 故事的後續:激動的我就像當年傑克拿到登上泰坦尼克號船票那樣興奮,我與送我們來酒店找護照的司機擁抱,並且開回了機場。在機場櫃枱關閉前10分鐘,我完成了登機牌的換領,最後趕上了飛機。❤️❤️❤️
Oversæt
Svar fra overnatningssted: Thank you for sharing your heartfelt experience! We're so glad our team was able to help you retrieve your passport in time. It’s moments like these that remind us how important it is to go the extra mile for our guests. We appreciate your kind words and hope to welcome you back under much less stressful circumstances. Safe travels! ❤️✈️
Gæstebruger
Delvis Havudsigt Twin Værelse
Overnattede i dec. 2024
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 15. jan. 2025
힐튼 가기전 비행기 타기전 총 3일 이용했는데 솔칙히 수영장 빼고 가성비 최고였음 비싼 호텔도 좋지만 한번 올꺼 2번 올 비용이 될듯~ 괌은 자유 수영이 어디든 가능하므로 차량 렌트해서 여유롭게 다닌다면 이만한 호텔이 없음. 특히 전자렌지는 한국인들에게 필수였음~ 또한 페이레스 슈퍼마켓에서 식료품을 사서 먹으면 좋음 케이마트는 식료품이 거의 없음
Oversæt
Svar fra overnatningssted: Thank you for your kind feedback! We’re glad you found great value in your stay and enjoyed the convenience of the microwave and location for exploring Guam. Your tips about renting a car and shopping at Payless are helpful! We hope to welcome you back for another enjoyable visit soon.
xin777
Delvis Havudsigt Twin Værelse
Overnattede i dec. 2024
Solorejsende
1 anmeldelse
4.2/5
Meget god
Slået op den 14. jan. 2025
部屋の広さ、立地的には中間ともあり、良かったと思います。10分も歩けば、Kmartがありますし、直ぐ隣にはABC storeもあるので、不自由しませんでした。後10分歩けば、PROAもありますのでご飯の食べ所も迷わないです。なかなか良かったと思います。
Oversæt
Gæstebruger
Delvis Havudsigt Twin Værelse
Overnattede i dec. 2024
Familie
35 anmeldelse
5.0/5
Enestående
Slået op den 10. feb. 2025
房間的性價比很高。地理位置也好。服務也是中規中矩的。 國外的酒店一般都是嚴格執行下午2點或3點入住的制度。所以其他的朋友如果要訂房的話,要留意到這一點。
Oversæt
Gæstebruger
Superior-dobbeltværelse
Overnattede i aug. 2024
Solorejsende
7 anmeldelse
4.0/5
Meget god
Slået op den 3. okt. 2024
ビーチから遊く、徒歩10秒ほどのところにABCストアもあり、徒歩10分の所には24時間営業のKマートもあり、立地は最高です。 室内の寿囲気も良かったです。お湯は少しぬるいので、熱いのがお好みの方は注意が必要です。
Oversæt
Svar fra overnatningssted: Thank you for sharing your experience! We're glad you enjoyed our convenient location and your room. We appreciate your note about the hot water and will look into it to ensure all our guests have a comfortable stay. We hope to welcome you back again soon!
Gæstebruger
Delvis Havudsigt Twin Værelse
Overnattede i sep. 2024
Solorejsende
4 anmeldelse
3.2/5
Slået op den 27. okt. 2024
夜中火災報知器の赤い灯がチカチカしてて、怖くて中々眠れませんでした 空港やビーチ,中心街へのアクセスが良いのは確かでした
Oversæt
Svar fra overnatningssted: Thank you for letting us know. We’re very sorry for the discomfort caused by the fire alarm light. We’ll address this issue promptly to ensure a more restful experience in the future. We appreciate your understanding.