Hestia Hotel Europa

A deeply disappointing experience – avoid this hotel Our stay at this hotel was one of the worst customer service experiences we have ever had. While the suite itself was beautiful, well-decorated, and functional, we strongly do not recommend staying here. In what seems unbelievable for a 4-star hotel, a guest threw a bucket of cold water on us from the 3rd floor at 9:15 PM in the middle of February as we were walking back to the hotel for dinner. To make matters worse, they laughed at us afterward. When we reported the incident to the reception, the staff expressed their sympathy but dismissed the issue, saying they were not responsible for their guests’ behavior. Given the cold, the shock, and the utter lack of concern from the staff, we had no choice but to go back to our room to shower and warm up—missing our dinner entirely. We raised a formal complaint with hotel management, expecting a reasonable resolution. However, after two days, their response was essentially: They cannot be held accountable for their guests’ criminal actions. They are sorry, but not offering us a towel or allowing us to have dinner later was our problem, not theirs. The reception staff did attempt to identify the room responsible, but that was apparently the extent of their concern. For a hotel that claims to be of high standard, this level of indifference and lack of responsibility is both shocking and unacceptable. If you expect basic hospitality, guest care, and professionalism, this is not the place for you

Stayed on my own and got a regular room and not a ridiculous single room. Bed super comfortable, close enough from the old town for a nice walk, quiet you do not ear whatever your neighbours decide to do. Finally staff and breakfast very nice as well. My only reservation concern the sauna, ridiculous prices (25€ from recollection) for a very basic , nothing nice and warm sauna. Really not recommadable experience, surprinsingly sauna is free of charge during breakfast hours.... maybe the nordics love to have sauna so early? surely not other european folks....

We stayed here for 4 days as we were planning to do a day trip to Helsinki. Facilities were excellent. Breakfast was wonderful. Only negative point is that the current works in the surrounding area csn make it a bit difficult to go to the old town. Staff were helpful and correct.

The hotel itself is decent. Clean, yet the bathroom seemed a little worn (broken tiles and table around the sink looked dirty). Bed was terribly hard. Corridors could have had better lighting (it was really dim). Breakfast was decent. I had messaged the hotel beforehand to ask about the chance of getting some gluten free bread or müesli on breakfast. I never got an answer. I asked the same question of a woman standing behind the counter checking our room number when going to the breakfast. She just seemed really rude and said "Just go look over there" and pointed to the breakfast room. So I went and found nothing. Not a single sign indicating anything about allergens. That was the biggest problem for me as a coeliac. No separate serving for gluten/dairy free or for vegans. However I thought I try my luck with one of the waiters and asked if there was any gluten free bread, and she said there was! So, I got some bread (not any non-contaminated butter though) but otherwise one just has to pick stuff that are most likely safe to eat. There were cold cuts, cheese, vegetables, also yoghurt and canned fruits, so I got my stomach full anyway. The location is very good if one arrives on a cruise ship. However there's a lot of building work going on in the harbour area, so walking around wasn't always easy. Short distance to the old town as well as to the Rotermanni area.

We booked the superior double with balcony for two nights. Hotel was very nice, clean and well appointed rooms. We chose to book not in old town bc we wanted a bigger room and we got it. Mattress was a good quality firmer one which we both found comfortable. We booked balcony so that we could sit outside but I didn’t realise that maybe ppl book the balcony rooms so that they can smoke, as the hotel provides ashtrays. We didn’t use the balcony due to that. It was still nice to have the big floor to ceiling windows though we kept them closed. There is construction in the area around the harbour but we didn’t hear any noise from that- we stayed Saturday to early Monday morning. Breakfast buffet was quite nice and there were ample vegetarian options and my partner enjoyed a helping of bacon that he enjoyed. 5 minute walk to the old town walls. Taxi was 15 euros to the airport.

I stayed in this hotel for two nights. The location is very good Close to the Ferry terminal and the Nautica shopping mall. The hotel is also Close to Rotermanni and city centre. The room is quite spacious and bright. The beds are very Hard and not so comfortable, I woke up at the same time both nights. The bath room is not very good, so worn out and in bad shape. The floor tiles in the bath room looks dangerous, can be slippery when wet. The breakfast was Good and plentiful. The hotel staff is not very service minded, but still helpful.