Metropol Hotel

There were two out of about seven staff people who could be bothered to look up and acknowledge guests that walked into the building. I’m not interested in chatting when I walk by. But a simple “Good morning “ shouldn’t be too much to ask.

Hotel rooms are nice, we requested a higher floor and we got changed with no charge. Breakfast was top notch, staff are friendly and helpful. Everything was cool

The good bits first.. The Metropol Hotel is located in the town centre and short walk from most attractions. The rooms are clean & warm and so is the lobby and breakfast room - outside temp -3 to -15 C. That's about it.. We booked a family room with sauna but only used the sauna once because most of the heat and all of the smell (wet timber) will end up in the room and it's hard to get rid of. The vents are a nuissence as you can hear conversations coming from other rooms and it's really weird! Check-in was quick but the girl that checked us in didn't even say "Hello!" And neither did anyone else throughout our stay. All staff were looking away when we were crossing paths.. reception, accommodation staff, breakfast staff. It's so cold and unwelcoming.. Breakfast was very poor and i'm 100% sure leftovers weee refrigerated and then served again the next morning and 2nd next and most likely 3rd day too. If you can organise breakfast somewhere else, do it! While beds were made daily and towels were changed daily too, not once have they hoovered/swept/mopped the floor in 5 days. Even after specifically asking for it to be done! Parking is €20 per night (crazy money) but all of the other hotels do it too - it' a Tallinn thing which, in fairness, does make visiting the town a better experience. The Metropol Hotel is a good option for a 1-2 day stay , not longer.

One of the worst hotel I and my family have been. First there is were some bugs in the room while we got there. The receptionist was so rude and giving a lot of attitude. She declined to change the room even after we found like 3 bugs. The same reception forgot to inform us that the front of the hotel is not for parking after I provided here with our car plate number. We got parking fine which really made me angry because they could have just tell us we can’t park there in front of their hotel. Afterwards they claim their parking is 20 euro park night. Just think about that. If you add that 20 euro to the hotel price, just imagine the type of hotel you can get a good 4-star maybe with parking included. Imagine you pay 88 euro per night, now add 20 and see the great hotel suggestion with parking you can get with 110 euro per night. It’s not even a 3-start hotel, it’s like some. 2-star. The hotel , staff , the area is really bad place to be . I will personally advise anyone to avoid them. Especially if you have a car. We had to check out early thank to trip.com and move to another hotel AVOID this hotel simple as ABC

okay for short term business trip.

Breakfast was satisfactory but we would appreciate some menu changes at different days. Our room view was good. Staff was efficient, supportive and friendly. Plenty of restaurants, supermarkets and drug stores around the hotel. Yet, some areas for their top management to consider: 1. cups and kettle may be provided for every room, and 2. the extra fee for using spa and sauna was 15 Euros per head which we think may be too high for non European travelers, and 3. Gym was charged 5 Euros per head may also be waived, just like most hotels would do in other big cities.