Home2 Suites by Hilton Tallahassee State Capitol

The hotel was right in the middle of historic downtown. It didn’t matter which direction you went you were sure to see something amazing for people of any age. Parking directly across from the hotel. An assortment of restaurants, bars, shops and historical sites. The hotel was very clean and staff were always available. Breakfast was ur typical breakfast and was very convenient. Would definitely stay again and recommend highly.

I'm ******* by my stay here. Between the nonchalant staff, the roaches in my room, the aggressively hungry insects in the lobby that caused me blisters, and the nonresponsive/lying GM (Zac Sumner) and Asst GM (Thomas), Home2 Suites by Hilton Tallahassee State Capitol is a nightmare. It's not an exaggeration to say this was the worst hotel stay I have ever had. I would have done better to sleep in my car. My review keeps getting deleted, but I will keep reposting. DO. NOT. STAY. HERE.

This hotel stay haunts me. Worse than the long, slow check-in process with staff who were extremely unbothered and inattentive was what I found in my room. I stayed January 22-25, 2024, and it took me this long to write this, because I was hoping Hilton would resolve my issues. They have not, despite multiple calls and emails over the course of several months. There were roaches in my room. When I asked about moving to another room, they offered me bug spray and said they were at capacity. The only reason I did not change hotels, was because I was on a large work trip that required me to work long evenings with my coworkers in the hotel lobby. (I regret that choice.) There were bugs in the lobby. One evening, while working in the lobby, I was bitten by something (no-see-ums? black flies?) that made me blister days later. I was so uncomfortable, I was in tears. I had to seek urgent medical care for relief, which involved having each blister injected. I spoke with the Assistant GM, Thomas. (The GM never returned my voicemails.) I offered to share the pictures and video I have of the bugs and bug bites. He was not interested in seeing it. He offered me points and a free stay at another property. The stay never got processed, and this is when I, largely, broke up with Hilton. I was a Diamond member for several years prior to this stay, but I now give my business to a competitor. I would sleep in my car in the parking lot before I ever laid my head on a pillow at this Home2 Suites.