Hilton Garden Inn Tallahassee

No working ice machines in hotel, musty smell in hallways, and first room smelled like a ****** after a smoker convention. Thankfully got a new room but why did housekeeping not correct this before releasing the room? I would give 5 Stars to the buffet attendant

Elevator broken. Sink and bathtub dirty upon arrival to room. Smelled of mildew. Always had to ask for soda for food and beverage credit, couldn’t get any on first day, front desk claimed room was locked and she didn’t have key. They wouldn’t restock sodas. Front desk girl taking smoke break and took forever to come help us.

My wife and I are Hilton Honor members and usually stay at Hamptons. On February 17th after a long day on the road we chose the Hilton Garden Inn, Tallahassee. We dropped off our luggage and went out for dinner at 9:00 pm. When we returned to the room 309, we found that the bed had fresh linen, but the room and bathroom had not been cleaned. The front desk staff offered room 311 which we asked to see first. That room also had fresh linen on the bed but had not been cleaned. We met with the front desk staff again and he explained that the inn "was having problems with the cleaning staff". At that point he offered to credit our card if we wanted to relocate. At 11:30pm we moved to the Hampton Inn in Quincy, 20 miles away. After waiting several days for the card to be credited we called the Garden Inn and were informed they would not honor the night staff commitment and refused to credit. At that point we were frustrated and contacted Hilton Corp staff and complained. After a very courteous review of our information, they decided to refund our stay.

Nice stay on way to college visit. Short drive to FSU. Great being able to check in with my phone. Grabbed quick coffee and breakfast before taking off. Very clean as usual. Always love staying at a Hilton.

Worst hotel experience ever combined with Hilton's complete indifference toward the situation. Time to flush the Diamond status and move on. After a long business day, checked into the hotel, unfolded a towel which was filthy with what appeared to be dried blood. Called the front desk - no answer. Called Hilton customer service and was told a "case" would be opened and someone would contact me within 3 days (?), It's been 5 days and no contact. When I checked out I had the towel in a bag and was told a manager would be contacting me. No one has called and I called Customer Service again today and was told they would take $40 off my $245 stay and give me 5,000 points. Are you kidding me? Customer Service apologized for the "stained" linen and doesn't know why I wasn't contacted. Nasty hotel and deplorable service from both local and corporate standpoint. I tried many ways to resolve this but apparently Hilton prefers a more public approach.

The filthiest hotel room I've ever stayed in. I wish there was a rating worse than "terrible". Filthy carpeting complete with popcorn and other crumbs of food and an assortment of debris on the floor. Just wanted a shower and sleep. Pulled back the shower curtain and there was a 4" long and still very much alive cockroach doing the multi-leg backstroke in the tub. Reported to the front desk without even so much as an apology or an effort to amend the situation. I will NEVER stay at another Hilton Hotel or any of its associated affiliates.

Under way-overdue construction. The rooms (2) were both clean, bed and pillows comfortable, staff was friendly and attentive. The facility is awful. This is a #HiltonFail. Many things are likely original to build. No elevators working. Brought our 85 y/o mom. The doors to the steps are not fire doors- they are wood doors covered with laminate, which would not keep a fire at bay for any length of time. Outside door on ground floor was propped open at 10pm last night. Assume it was for ease on a security check? Check-in was a hot mess of wires in an obscure part of the building by the pool on a folding table covered by a temporary tablecloth. I realize something has to be set up while new areas are being built. But this owner is doing only the minimum. Even serving pieces in dining were so old, the lucite was so scratched it was difficult to see contents. Air vents on ceilings were probably original and had notable rust and wear on them in the dining room. Shampoo bottle in room shower was completely empty- which we found out after in shower. Place was sub-standard for a Hilton Garden Inn. Staff is trying and putting up with complaints. Owner of this facility is not recommended. Not sure how they got 4 stars? Just not good.

We had booked this Hilton Garden Inn on-line using Hilton points. They should have warned us the hotel was under renovation. To check in we had to walk through the pool area. We got there after dark and there was no lighting to get to check-in. Then we found out the elevators weren’t working. So we asked for a room on the first floor. There were no rooms on the first floor. We were not going to haul our two big suitcases up any flights of stairs. We decided to cancel and go to the Hampton Inn next door. The front desk person was not at all helpful or apologetic. I would never stay here again, even after renovations are complete. Very poor customer service.

Under much needed renovations. Should have closed while renovating; worst experience ever at a Hilton property. Poor signage. Front desk staff need to be properly trained in customer relations. Thank goodness room was clean and comfortable or would have moved to another hotel.