OanOidaGrantler
5. august 2024
Nothing major wrong here in essence. However, with a lifetime platinum and top tier membership on top, you would expect at least some sort of friendly welcome and certainly not the smallest room on the floor right next to the ice machine. Then, the toilet flush did not work and I tried to fix it myself - not being the handy man I just closed the water pipe so it would stop pouring water all night. Did not mention anything upon leaving as I was simply not up to a discussion with the staff - I know that is now how it should be. All of that can happen anywhere but obviously when going to a Courtyard, paying more than the average rate at such Bonvoy lower tier property, you leave with at least a bitter taste of dissappointment. Maybe it was just the Sunday crew, I don't know, but all of that is for management to fix.
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