Club Balai Isabel

The receptionist is not friendly the girl that saw us going in ignored me maybe because of what I wear which is oversized sized shirt and shorts, his colleagues is nice but they don't know how to explained like they don't know they're working stuff, the y didn't consider that we have kids even though upon booking we specifically put the we have kids. They still put us in a bit far villa we agreed because they say the there is e cart but apparently the exact never go to that place. There is no specific point to point area where can the e cart will pick u up. The noise policy was never strictly followed

place was clean and we are able to check-in an hour early.

他国にいる家族分の代理予約でしたが、家族より良いホテルであったこと聞きました。ありがとうございました。

Booking was confusing—payment didn’t go through online, but we still got a confirmation and had to pay on site. Website said breakfast included, but kids under 4 weren’t, and we had to pay extra. The room smelled bad, the bathroom like sewage, and no toiletries were provided unless requested. Front desk was hard to reach (mobile only, at our cost) and didn’t give us breakfast vouchers. Overall, service was poor and food was average.

Customer Service is terrible!!! No one responded to my email a week before our scheduled accommodation. When we arrived, we were informed that our room only have 2queen beds and a single bed with a pullout bed contrary to our original booking of 3queen beds. What made it even worse, the wifi didn't work! And their staff doesn't seemed bothered as if it was a common complaint from guests. We had to call their front desk thrice for assistance before they send someone to our room. Even with their technical guy around, the internet didn't work. He even admitted that the internet connection is quite poor to even establish a stable youtube connection. Speedtest only had less than 10mbps upload/download speed. Even if we tried mobile tethering, the android tv's netflix app is not still working. Seemed like the app version is outdated. Bedside lamp is not working as well! Overall, a terrible experience! We should've booked somewhere else. Definitely NOT recommending the place to anyone I know.

We checked out 3 hours ahead of schedule, we ran out of things to do. The facilities, although they are trying to maintain, are old and outdated. Don’t avail the breakfast at terraza. It’s a mediocre buffet with not enough options, you’ll get canned sausages and meatloafs. There’s a better pasta resto near the pool. It’s ok, but will not visit again.