Club Balai Isabel

The receptionist is not friendly the girl that saw us going in ignored me maybe because of what I wear which is oversized sized shirt and shorts, his colleagues is nice but they don't know how to explained like they don't know they're working stuff, the y didn't consider that we have kids even though upon booking we specifically put the we have kids. They still put us in a bit far villa we agreed because they say the there is e cart but apparently the exact never go to that place. There is no specific point to point area where can the e cart will pick u up. The noise policy was never strictly followed

place was clean and we are able to check-in an hour early.

他国にいる家族分の代理予約でしたが、家族より良いホテルであったこと聞きました。ありがとうございました。

Public areas are clean. Restaurant beside the Lobby has great pasta and okay coffee. Well priced. Great location. Slightly Salt water pool is great! On the side note: Room maintenance badly needs to be checked. Bed frame is noisy when moving. Stayed in Banadero, Wifi in the room does not work, sent a message on the concern but was not resolved. Had to use mobile data.

Booking was confusing—payment didn’t go through online, but we still got a confirmation and had to pay on site. Website said breakfast included, but kids under 4 weren’t, and we had to pay extra. The room smelled bad, the bathroom like sewage, and no toiletries were provided unless requested. Front desk was hard to reach (mobile only, at our cost) and didn’t give us breakfast vouchers. Overall, service was poor and food was average.

We booked online and paid via card, but when we arrived, we were told the payment didn’t go through and had to pay again. Their website apparently doesn’t work, and no one tells you until you’re already there. Our booking included free breakfast and two massages for 3 adults and 1 child. We bought an extra massage, but they claimed we only had one. Same thing happened with the breakfast—we had to argue with staff until a manager sorted it out. They even charged half the buffet price for our 4-year-old, who barely eats. The room smelled like sewage even though no one had used the toilet. It was as if we were inhaling someone else’s bathroom exhaust. Massage was basic and uninspired. The pool was murky and dangerously slippery. Definitely not worth the price. Don’t be fooled by the photos—stay somewhere else if you want a stress-free getaway.