Club Balai Isabel

place was clean and we are able to check-in an hour early.

他国にいる家族分の代理予約でしたが、家族より良いホテルであったこと聞きました。ありがとうございました。

We checked out 3 hours ahead of schedule, we ran out of things to do. The facilities, although they are trying to maintain, are old and outdated. Don’t avail the breakfast at terraza. It’s a mediocre buffet with not enough options, you’ll get canned sausages and meatloafs. There’s a better pasta resto near the pool. It’s ok, but will not visit again.

So we got the room cheap - so we got what we paid for - cheap. The room is like an old motel room - although the aircon was new. Terrible service. There are no phones in the rooms so you have to call their mobile or viber for room service. But no one is picking up on the phone line, and viber responses were terrible. I asked for an extra towel for my child in the afternoon and the tv remote was not working I asked for help via viber since no one was picking up. I had to follow up in the evening when we returend to our room, but by then we discovered another problem the water heater was not working. So I messaged and called no response, finally their excuse was "they were picking up, but the reception was poor". In the end we never got the towel or the remote, but I said never mind just fix the heater. And then they sent housekeeping, the guy said it was not for housekeeping yo fix but for engineering, and even said i didnt say what tbe problem with the shower was, when it was in the viber chat. Good thing the guy who came after was able to fix it. Food is terrible. First we tried kumintang - overpriced terrible food. A "set meal" for 500 pesos with meager serving and the beef was tough. I asked for extra egg and was charged 100 pesos for 2 eggs. And the in the morning - fly infested breakfast buffet. I placed my food on the table to get drinks, when i came back flies were all over it. Totally lost my appetite and didnt touch any of the food. I understand that they are probably trying to rebound from the pandemic and Taal eruption- and I am okay paying for expensive food but at least make it good. Overall, even if they have a good view of the Taal volcano and the salted pools are nice -I would stay away from this place.

Value for money - 2/5 was not that great of an experience Location- 5/5 nearby restaurants and convinient stores Amenities- 3/5 -lacking maintenance in some areas Staff -4/5 they are all nice, no issue Food- 3/5 pricey for the servings and taste The room we got didn’t have a smartlock yet we were given just a card key. So we had to go back to the reception area and line up to get normal key. -the water in our ran out in the afternoon, can’t shower or flush. It took a couple of hours for it to be back. The staff said they are still filling up the tank! -I am a bit surprised. -No towels provided for use! ( but has provided shampoo -which was not enough since we were family of 5) enough soap and disposable toothbrush. - the restoom in our family room didn’t look like it matched the price we paid for. It wasn’t maintained. Looked like a cheap motel bathroom. Good thing they have heated shower. - Our balcony sliding door is faulty, it has broken lock and broken sliding mechanism. You have to carry one door while sliding it ( huge safety and hazzard concern!) there was already a feedback about this by other guest who left a review, yet it was not addresses - Their common restroom at the pool area stinks big time ( seemed like no one is maintaining and doing rounds during peak hours) referring to the common rest room of their biggest pool -our room and bathroom also had a funny weird smell. Not that it stinks. It was just weird. Our beddings had those weird dusts as well not sure what those was but tdefinitely not neat. Good thing they have: -Gcash payment at the restaurants -Other activities offered -ref,cups and kettle in the room -lush gardens But sadly, wont come back until they improve.

Enjoyed the many pools they have and the provincial vibe. They have very nice rooms and helpful staff. We enjoyed walking around their area. It's a seriously nice place. We got to trek to taal. Just a boat ride away.